Office Administrator

NSN Electrical; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Modern office

Team breakfasts

Friday catch-ups

Quarterly activities

Job summary

NSN Electrical in Melbourne is seeking an Office Administrator to support scheduling, accounts administration, client communication, job management and team coordination.

This full-time, permanent role will help keep the day-to-day flow of the business running smoothly, with clear systems and guidance from the Operations Manager, Sales Manager and Director.

Qualifications

• Experience in administration, accounts support, scheduling or client service.
• Strong organisational skills and reliability.
• Clear phone and email communication.
• Comfortable with systems, checklists and processes.
• Ability to manage multiple priorities without losing track.
• Willing to follow up with clients, payments and information.
• Team player with a supportive attitude.
• Payroll experience and accounts payable processing is a plus.

Responsibilities

• Assist with job bookings, scheduling updates and client confirmations through Ascora.
• Upload new jobs, convert approved quotes into jobs and keep records up to date.
• Finalise completed quotes and invoices for clients.
• Reconcile paid invoices and follow up outstanding payments or deposits.
• Manage admin and operations emails, including client replies and follow-ups.
• Support the Operations Manager with scheduling, materials, stock checks and toolbox coordination.
• Support the Sales Manager with approved quote follow-ups and reporting.
• Check field staff timesheets against Ascora tracker records.
• Help keep the office/factory organised, welcoming and running smoothly.
• Coordinate office supplies and occasional team activities.

Skills

Organised

Detail-oriented

Clear communication

Multi-tasking

Accounts payable

Payroll experience

Team player

Administrative support

Tools

Ascora

Xero

Jotform

Excel

SafetyCulture

Office 365

Google Workspace

Job description

Office Administrator

Scheduling, Accounts & Client Support | Growing Electrical Contractor

Ready for a role where you are actually valued?

Are you the organised person everyone relies on, but you're starting to feel overlooked, unsupported or stuck where you are?

NSN Electrical is looking for a switched-on Office Administrator to join our growing electrical contracting business.

This role is perfect for someone who enjoys keeping things organised, helping jobs move smoothly, supporting a busy team and being part of a workplace with energy, structure and genuine appreciation.

You won't be left to run everything on your own. You'll work closely with our Operations Manager, Sales Manager, Director and field team, with clear systems, support and guidance around you.

This is a role for someone who wants to be more than "just admin", without being thrown into the deep end.

About the role

This is a key office support role across scheduling, accounts administration, client communication, job management and team coordination.

You'll help keep the day-to-day flow of the business running smoothly by making sure jobs are booked, clients are followed up, quotes and invoices are finalised, payments are checked, records are updated and the right information is passed between the office, management and field team.

You'll be working alongside the Operations Manager, Sales Manager and Director — not replacing them. Your role is to help keep communication, admin and follow-up moving so the wider team can perform at their best.

It's a varied role, but not a dumping ground. We have systems in place, a team around you and a business that genuinely values structure, communication and follow-through.

This is a full-time, permanent position based from our office/factory in Melbourne.

What you'll be doing

In this role, you'll help support the daily flow of the business by:

• Assisting with job bookings, scheduling updates and client confirmations through Ascora
• Uploading new jobs, converting approved quotes into jobs and keeping records up to date
• Finalising completed quotes and invoices ready to be sent to clients
• Reconciling paid invoices and helping follow up outstanding payments or deposits
• Managing admin and operations emails, including client replies and follow-ups
• Supporting the Operations Manager with scheduling, materials, stock checks, van checks and toolbox meeting coordination
• Supporting the Sales Manager with approved quote follow-ups, client updates and reporting
• Checking field staff timesheets and hours against Ascora tracker records
• Helping keep the office/factory organised, welcoming and running smoothly
• Coordinating office supplies, team breakfasts, client gifts and occasional team activities

About you

You may already be working in administration, accounts support, scheduling, customer service, office support or a trade/service-based business.

You're good at what you do, but you might be ready for a workplace with better energy, stronger systems, clearer communication and more appreciation.

We're looking for someone who:

• Is organised, reliable and detail-focused
• Communicates clearly and professionally by phone and email
• Enjoys working with systems, checklists and clear processes
• Can manage multiple priorities without losing track of the details
• Is confident following up clients, payments, bookings and outstanding information
• Likes being part of a team, not hidden away in the background
• Is comfortable supporting managers and helping different parts of the business stay connected
• Has a positive, friendly and team-focused attitude
• Takes ownership of their work and follows tasks through to completion
• Wants to be part of a business that is growing and improving
• Has less than 1 year of payroll experience with strong general administration skills
• Possesses processing and reconciling experience in accounts payable

Experience in trades, construction, property management, real estate, maintenance or a service-based business would be highly regarded, but it is not essential for the right person.

Systems we use

Experience with any of the following will be helpful:

• Ascora Job Management
• Xero
• Jotform
• Microsoft Excel
• SafetyCulture
• Email and calendar systems
• Microsoft Office or Google Workspace
• Essential experience with Xero accounting software

Training can be provided, but you must be confident using computers and learning new systems.

About us

NSN Electrical is a growing residential, real estate and strata-focused electrical contractor based in Melbourne.

We specialise in maintenance, compliance works, fault finding, switchboard upgrades, lighting upgrades, split system installations, appliance replacements and electrical works for property managers, landlords, body corporates and building owners.

We're known for structured systems, quality workmanship, clear communication and strong follow-up.

We're also not your typical electrical company. We're driven, systems-focused and serious about building a workplace people actually enjoy being part of.

Check us out on Instagram @nsn.electrical to see what life in our team looks like.

Why join NSN Electrical?

A lot of admin roles say they want someone organised, then overload them with chaos.

This role is different.

You'll be joining a business that values structure, communication and support. You'll work closely with the Operations Manager, Sales Manager, Director and field team, helping keep the business organised and moving without being left to carry everything alone.

In return, we offer:

• A growing business with strong systems and clear direction
• A supportive team environment where your role matters
• A varied role across admin, accounts, scheduling, clients and team support
• Clear support from the Operations Manager, Sales Manager and Director
• A modern office/factory hub used by the whole team
• Regular team breakfasts, Friday catch-ups and quarterly activities
• A workplace that values communication, structure, support and culture
• A role that can grow as the business continues to grow

We don't just say we care about culture. We actively build it through team activities, shared meals, factory catch-ups and a workplace people enjoy being part of.

This could suit you if…

You're currently in a role where you feel like you've outgrown the business.

You're tired of poor systems, lack of communication, no appreciation or doing the same thing every day with no real future.

You want to be part of a team that is growing, improving and actually cares about the way people work together.

You don't need to be perfect. We're looking for someone who is reliable, switched on, willing to learn and genuinely wants to be part of the team.