Office/Administration Manager

Job2Go Pty Ltd; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Job2Go Pty Ltd in Marsden Park, NSW is seeking an Office/Administration Manager to oversee the company’s administrative operations and ensure efficient office systems, staff and resources. You will coordinate bookings, documentation, accounts, and communication between clients and management teams.

The role involves supervising admin staff, developing procedures, managing budgets, and ensuring compliance with workplace regulations.

Qualifications

• Diploma or Advanced Diploma in Business, Management, Real Estate Practice, or related.
• At least two (2) years of relevant full-time experience in office management or business administration.
• Experience in office management, business administration or operations management, preferably in real estate.
• Strong organisational and time management skills with the ability to manage multiple priorities.
• Excellent leadership and staff coordination abilities.
• High level communication and interpersonal skills.
• Experience using real estate software platforms and Microsoft Office Suite.
• Sound understanding of administrative systems, record management and business operations.
• Ability to work independently while supporting a collaborative team environment.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Office Operations Management: run day-to-day operations and supervise admin functions.
• Staff Supervision: coordinate workloads across admin, property management and sales teams.
• Office Procedures: develop and maintain policies and systems for efficiency.
• Business Performance: monitor performance and assist with planning and reporting.
• Budget and Expenditure: manage budgets and supplier payments with accounts team.
• Procurement and Facilities: oversee equipment, supplies and facilities with vendors.
• Records Management: maintain databases and document systems for accessibility.
• HR Administration: support onboarding, leave, payroll and meetings.
• Compliance & Risk: monitor compliance with real estate laws and safety requirements.
• Trust & Agency Admin: assist with trust/agency documentation and records.
• Client & Stakeholder Liaison: act as first point of contact for clients and vendors.
• Internal Communications & Training: coordinate meetings and training sessions.
• Management Reporting: prepare summaries and advocate process improvements.

Skills

Organisational skills

Time management

Leadership & staff coordination

Communication & interpersonal skills

Problem-solving & decision-making

Attention to detail

Customer-focused approach

Independent working with team mindset

Education

Diploma or Advanced Diploma in Business

Diploma or Advanced Diploma in Real Estate Practice

Related discipline

Tools

Microsoft Office Suite

Real estate software platforms

Job description

Our client is seeking Office/Administration Manager to join their team located in Marsden Park, New South Wales.

The Office/Administration Manager is responsible for managing the company’s administrative operations and ensuring the efficient coordination of its office systems, staff and resources. The position supports the company’s removal and relocation services by overseeing bookings, customer administration, documentation, accounts coordination, office procedures and communication between clients and the property management teams.

Key Duties and Responsibilities:

• Office Operations Management – Manage the day-to-day operations of the office, and oversee administrative functions to ensure the office operates efficiently, professionally and in accordance with business requirements.
• Staff Supervision and Coordination – Supervise and provide guidance to administrative and support staff, coordinate workloads and workflow between the administration, property management and sales teams, and ensure operational priorities and deadlines are appropriately managed.
• Office Procedures and Administrative Systems – Develop, review, implement and maintain office procedures, policies, checklists and administrative systems to improve operational efficiency, productivity, consistency and accountability across the business.
• Business Performance and Operational Support – Monitor office performance, identify opportunities to improve productivity and service delivery, and assist management with business planning, operational reporting and performance monitoring.
• Budget and Expenditure Administration – Manage office budgets and oversee expenditure relating to office operations, supplies and administrative requirements, including reviewing invoices, coordinating supplier payments and liaising with external accountants where required.
• Procurement, Equipment and Facilities – Coordinate the procurement and maintenance of office equipment, technology, supplies and facilities and liaise with external suppliers, contractors and service providers as required.
• Records and Document Management – Maintain accurate business records, databases, registers and document management systems and ensure administrative documentation is appropriately maintained, organised and accessible.
• Human Resources Administration – Assist with staff onboarding, training coordination, leave records, payroll administration, performance monitoring, team meetings and other general human resources administration.
• Compliance and Risk Administration – Monitor and support compliance with relevant real estate legislation, workplace health and safety requirements, privacy obligations and company policies and procedures, and elevate identified compliance or operational issues to management where appropriate.
• Trust Account Administration – Oversee trust account administrative processes in conjunction with the Principal Licensee and accounting team and ensure relevant records and supporting documentation are maintained in accordance with applicable legislative and business requirements.
• Property and Agency Administration – Support the preparation and administration of property-related documentation, including agency agreements, leasing documentation and other sales or property management records, and provide administrative support to the property management and sales teams where required.
• Client and Stakeholder Liaison – Act as a key point of contact for clients, landlords, tenants, suppliers, contractors and staff, respond to enquiries professionally and assist the timely resolution or escalation of administrative and operational issues.
• Internal Communications and Training – Coordinate internal meetings, staff communications and training sessions and assist management in ensuring employees understand and follow relevant office procedures and company policies.
• Management Reporting and Continuous Improvement – Prepare management reports, operational summaries and administrative documentation, monitor office performance and recommend improvements to administrative systems, workflows and business processes to improve productivity, service quality and operational efficiency.

Requirements:

• Diploma or Advanced Diploma in Business, Management, Real Estate Practice or a related discipline; or
• At least two (2) years of relevant full-time experience in office management or business administration.
• Demonstrated experience in office management, business administration or operations management, preferably within the real estate industry.
• Strong organisational and time management skills with the ability to manage multiple priorities.
• Excellent leadership and staff coordination abilities.
• High level communication and interpersonal skills.
• Strong problem-solving and decision-making capabilities.
• Experience using real estate software platforms and Microsoft Office Suite.
• Sound understanding of administrative systems, record management and business operations.
• Ability to work independently while supporting a collaborative team environment.
• Strong attention to detail and commitment to accuracy.
• Professional presentation and customer-focused approach.