Office Admininstrator

Statewide Sales and Service; Mackay Regional; On-site; AUD 50,000 - 60,000; Full time

Job summary

Statewide Sales and Service in Mackay, QLD is seeking a dedicated Office Administrator to join our team on a full-time basis. You will handle reception duties, manage records, coordinate meetings and events, and provide essential support to management and staff to keep the office running smoothly.

You will work in a collaborative, professional environment that values accuracy, discretion with confidential information, and proactive process improvement.

Qualifications

• Previous experience in an administrative or office support role.
• Strong organisational and time-management abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Managing reception duties and greeting visitors.
• Providing comprehensive administrative support to management and staff.
• Maintaining accurate filing systems (physical and digital).
• Preparing and processing correspondence and reports.
• Managing office supplies and equipment.
• Supporting customer service enquiries and liaising between departments.
• Contributing to administrative process improvements.

Skills

Organisational skills

Communication skills

MS Office proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Statewide Sales and Service is seeking a dedicated and organised Office Administrator to join our team in Mackay, QLD. This is a full-time position that plays a crucial part in ensuring the smooth and efficient operation of our office. As Office Administrator, you will be the backbone of our administrative operations, providing essential support to management and staff whilst maintaining an organised, professional and welcoming workplace environment. This role is instrumental in facilitating effective communication, managing day-to-day operations and supporting the broader business objectives of Statewide Sales and Service.

Key responsibilities

Managing reception duties, including greeting visitors, answering and directing telephone calls, and maintaining a professional front-of-office presence

Providing comprehensive administrative support to management and team members, including scheduling meetings, organising events and coordinating office activities

Maintaining accurate filing systems, both physical and digital, ensuring confidential information is properly stored and easily accessible

Preparing and processing correspondence, reports and documentation with attention to detail and accuracy

Managing office supplies and equipment, monitoring inventory levels and placing orders as needed

Managing databases and records, ensuring information is current and relevant

Supporting customer service enquiries and liaising between departments as required

Contributing to the development and implementation of administrative processes and procedures

What we're looking for

Proven experience in an administrative or office support role, ideally within a sales or service-oriented environment

Strong organisational and time management skills with the ability to prioritise multiple tasks effectively

Excellent written and verbal communication skills with professional customer service ability

Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer literacy

Experience with filing systems, database management and record keeping

A high level of accuracy and attention to detail in all administrative tasks

The ability to work independently whilst collaborating effectively with colleagues

Professional discretion and the ability to handle confidential information with sensitivity

A proactive approach to problem-solving and continuous improvement

Flexibility and adaptability in a dynamic office environment

Experience with reception duties or customer-facing administrative work is advantageous

What we offer

Statewide Sales and Service values our employees and is committed to providing a supportive and rewarding workplace. We offer competitive remuneration, ongoing opportunities for professional development and training to enhance your skills and career progression. Our workplace culture emphasises teamwork, respect and mutual support, creating a positive environment where your contributions are recognised and valued. We are committed to maintaining a healthy work-life balance and provide a safe, inclusive workplace where all employees are respected and supported.

About us

Statewide Sales and Service is a trusted organisation committed to delivering quality service and support to our customers across Queensland. With a strong reputation in the sales and service industry, we pride ourselves on our professional team, reliable operations and customer-focused approach. Our team works collaboratively to ensure that every customer receives exceptional service and support. We are dedicated to maintaining high standards of professionalism, integrity and efficiency in everything we do.