Observability Admin

Infosys Limited; Sydney; Hybrid; AUD 109,000 - 120,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid)

Job summary

Infosys Limited in Sydney, Australia, seeks an Observability Admin with hands-on Dynatrace expertise. The role covers L1–L3 support, Dynatrace configurations, and strong cloud and ITIL know-how. This hybrid position offers flexibility and the chance to contribute to AI-enabled digital transformations.

You will deploy and monitor Dynatrace services, engage with customers, and ensure timely problem resolution while maintaining high service quality.

Qualifications

• Hands-on Dynatrace knowledge with admin/professional level.
• Experience with cloud implementations (any cloud).
• Strong ITIL process familiarity (Incidents, Problems, Changes).
• Effective communication and collaboration with teams and customers.

Responsibilities

• End-to-end Dynatrace implementation expertise.
• Provide L1/L2/L3 support for Dynatrace activities.
• Demonstrate experience with at least one cloud platform.
• Configure processes and service detection rules for Dynatrace.
• Interpret performance data and map business impact.

Skills

Dynatrace admin

Cloud experience

ITIL knowledge

Communication skills

Team player

Tools

Dynatrace

ITSM tools

Job description

About Us

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.

Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Role Description

Looking for Observability Admin

Location

Sydney, Australia

Salary

AUD 108,571 – 119,893 Annual Gross

Please Note: The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes.

Flexible working arrangements

Hybrid, reviewed case-by-case basis. Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities

• End to End knowledge on Dynatrace implementation.
• At least one PoC should have hands on experience.
• Providing L1/L2/L3 support in Dynatrace all activities.
• Should have strong in any one of the cloud implementations.
• Expertise in Configure the Process and Service detection rules.
• Good experience in RUM i.e. User action/session properties, request attributes, SLOs, calculated metrics, Mobile app user experience monitoring, Key user action metrics, Funnel charts for journeys etc
• Easy to adapt new configurations based on the customer requirements.
• Ability to understand and map key problem areas basis the explanation given by the customer.
• Certified in Dynatrace Admin/Professional
• Should have strong knowledge in all Dynatrace services and functionalities.
• Expertise in problem solving within the deadlines without impact to the customer.
• Expertise in raising support tickets and follow-up's, and connecting with Dynatrace supporting people.
• Always fulfill the customer requirements.
• Articulate how APM will help the customer transform his current approach of problem solving.
• Have excellent oral and written communication skills, be a team player.
• Application architecture and Business impact of downtime.
• Dynatrace integrations to any ITSM tool.
• Knowledge in Synthetic Monitoring Concept and implementation.
• Experience in performing application performance analysis.
• Strong knowledge on ITIL processes like Incident, Problem and Change Management

Additional

• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem-solving skills.

Benefits

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Recruitment and Selection Process

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.