Observability Admin

Infosys; Sydney; On-site; AUD 109,000 - 120,000; Full time

Benefits offered by this job

Income protection insurance

Parental and volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid)

Health Insurance Discount and Well‑be‑

Being Well program

Gym membership access

Job summary

Infosys is seeking an Observability Admin in Sydney, Australia, to lead end-to-end Dynatrace implementations and provide L1–L3 support across Dynatrace services. This role requires strong RUM, SLO, and cloud experience, along with ITIL process knowledge and Dynatrace certifications.

You will collaborate with cross-functional teams in a hybrid work setup, handling customer requirements, configuring detection rules, and engaging with Dynatrace support and ITSM integrations to ensure optimal

Qualifications

• End-to-end Dynatrace implementation knowledge.
• PoC experience in at least one Dynatrace project.
• L1/L2/L3 support in Dynatrace activities.
• Strong knowledge in at least one cloud platform.
• Configure process and service detection rules in Dynatrace.
• Experience with RUM, SLOs and performance metrics.
• Adapt configurations based on customer requirements.
• Ability to map problems from customer explanations.
• Certificated in Dynatrace Admin/Professional.
• Comprehensive knowledge of Dynatrace services and functionalities.
• Problem solving within deadlines; minimal customer impact.
• Raising and following up support tickets with Dynatrace.
• Deliver customer requirements effectively.
• Explain how APM benefits customer workflows.
• Excellent communication; team player.
• Understanding downtime impact on applications.
• Dynatrace integrations to ITSM tools.
• Knowledge of Synthetic Monitoring concepts.
• Experience in application performance analysis.
• Strong ITIL knowledge (Incident, Problem, Change).

Responsibilities

• End-to-end Dynatrace implementation.
• Provide L1–L3 support for Dynatrace.
• Configure detection rules and policies.
• Analyze RUM data, SLOs and performance metrics.
• Assist in cloud deployment aspects.
• Coordinate with Dynatrace support and ITSM tools.
• Ensure customer requirements are met.
• Communicate with customers effectively and professionally.
• Support uptime and performance initiatives.
• Prepare and share status updates with stakeholders.

Skills

Dynatrace Admin

RUM Monitoring

ITIL Processes

L1-L3 Support

Cloud Platforms

Dynatrace Integrations

APM Concepts

Tools

Dynatrace

ITSM Tools

Job description

About Us:

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.

Role Description:

Looking for Observability Admin

Location:

Sydney, Australia

Salary:

AUD 108,571 - 119,893 Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

• End to End knowledge on Dynatrace implementation.
• At least one PoC should have hands on experience.
• Providing L1/L2/L3 support in Dynatrace all activities.
• Should have strong in any one of the cloud implementations.
• Expertise in Configure the Process and Service detection rules.
• Good experience in RUM i.e. User action/session properties, request attributes, SLOs, calculated metrics, Mobile app user experience monitoring, Key user action metrics, Funnel charts for journeys etc
• Easy to adapt new configurations based on the customer requirements.
• Ability to understand and map key problem areas basis the explanation given by the customer.
• Certified in Dynatrace Admin/Professional.
• Should have strong knowledge in all Dynatrace services and functionalities.
• Expertise in problem solving within the deadlines without impact to the customer.
• Expertise in raising support tickets and follow-up's, and connecting with Dynatrace supporting people.
• Always fulfill the customer requirements.
• Articulate how APM will help the customer transform his current approach of problem solving.
• Have excellent oral and written communication skills, be a team player.
• Application architecture and Business impact of downtime.
• Dynatrace integrations to any ITSM tool.
• Knowledge in Synthetic Monitoring Concept and implementation.
• Experience in performing application performance analysis.
• Strong knowledge on ITIL processes like Incident, Problem and Change Management.

ADDITIONAL

• Excellent customer-facing skills
• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem-solving skills.

Benefits

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does n