NT Community Engagement Manager — Remote Outreach

Westpac; Alice Springs; On-site; AUD 90,000 - 120,000; Full time

Job summary

Westpac in the Northern Territory is expanding its Community Engagement team and seeking two passionate, relationship-focused individuals to improve access to banking services across remote communities.

As a Community Engagement Manager, you will build trusted relationships with customers, Indigenous leaders, and service providers, travel regularly to Tennant Creek and other remote NT towns, and support financial inclusion through education and outreach.

Qualifications

• Demonstrated experience in community engagement, customer advocacy, social services, financial inclusion, Indigenous engagement, relationship management or customer service.

Responsibilities

• Build trusted relationships with customers, community groups and local stakeholders.
• Support vulnerable customers to access banking services and build confidence using digital banking tools.
• Deliver financial education and community engagement initiatives.
• Partner with Indigenous organisations, councils and service providers to identify local needs and opportunities.
• Represent Westpac within communities and advocate for positive customer outcomes.
• Contribute to outreach activities that strengthen access to banking in remote locations.

Skills

Community engagement

Customer advocacy

Social services

Financial inclusion

Indigenous engagement

Relationship management

Customer service

Job description

Westpac in the Northern Territory is expanding its Community Engagement team and seeking two passionate, relationship-focused individuals to improve access to banking services across remote communities.

As a Community Engagement Manager, you will build trusted relationships with customers, Indigenous leaders, and service providers, travel regularly to Tennant Creek and other remote NT towns, and support financial inclusion through education and outreach.