NT Community Engagement Manager — Impact & Inclusion

Westpac; Katherine; Híbrido; AUD 70 000 - 90 000; Tempo integral

Resumo da oferta

Westpac in the Northern Territory is seeking two Community Engagement Managers to improve access to banking services in remote communities. You will build relationships with customers, Indigenous leaders, and local organisations, and help deliver financial education.

The role involves travel to Tennant Creek and other remote NT communities, flexible hours, and hands-on support to empower communities while advancing Westpac's remote servicing model.

Qualificações

• Experience in community engagement, customer advocacy, social services, financial inclusion, Indigenous engagement, or customer service.
• Strong stakeholder relationships with warm, empathetic, agile approach.
• Passion for supporting Indigenous and Torres Strait Islander communities.
• Cultural awareness and appreciation for diversity and inclusion.
• Ability to work autonomously across geographically dispersed locations.
• Willingness to travel regularly to Tennant Creek and remote NT communities.

Responsabilidades

• Build trusted relationships with customers, community groups and local stakeholders.
• Support vulnerable customers to access banking services and build confidence using digital tools.
• Deliver financial education and community engagement initiatives.
• Partner with Indigenous organisations, councils and service providers to identify local needs.
• Represent Westpac within communities and advocate for positive customer outcomes.
• Contribute to outreach activities that strengthen access to banking in remote locations.

Conhecimentos

Community engagement

Customer advocacy

Social services

Financial inclusion

Indigenous engagement

Relationship management

Customer service

Stakeholder management

Cultural awareness

Autonomous work

Education delivery

Travel readiness

Descrição da oferta de emprego

Westpac in the Northern Territory is seeking two Community Engagement Managers to improve access to banking services in remote communities. You will build relationships with customers, Indigenous leaders, and local organisations, and help deliver financial education.

The role involves travel to Tennant Creek and other remote NT communities, flexible hours, and hands-on support to empower communities while advancing Westpac's remote servicing model.