Community Engagement Manager, NT

Westpac; Alice Springs; On-site; AUD 90,000 - 120,000; Full time

Job summary

Westpac in the Northern Territory is expanding its Community Engagement team and seeking two passionate, relationship-focused individuals to improve access to banking services across remote communities.

As a Community Engagement Manager, you will build trusted relationships with customers, Indigenous leaders, and service providers, travel regularly to Tennant Creek and other remote NT towns, and support financial inclusion through education and outreach.

Qualifications

• Demonstrated experience in community engagement, customer advocacy, social services, financial inclusion, Indigenous engagement, relationship management or customer service.

Responsibilities

• Build trusted relationships with customers, community groups and local stakeholders.
• Support vulnerable customers to access banking services and build confidence using digital banking tools.
• Deliver financial education and community engagement initiatives.
• Partner with Indigenous organisations, councils and service providers to identify local needs and opportunities.
• Represent Westpac within communities and advocate for positive customer outcomes.
• Contribute to outreach activities that strengthen access to banking in remote locations.

Skills

Community engagement

Customer advocacy

Social services

Financial inclusion

Indigenous engagement

Relationship management

Customer service

Job description

• Two permanent, full-time opportunities available in the Northern Territory
• Be part of a passionate team committed to financial inclusion and community well-being
• Significant role with a direct impact on customers and communities

Job Description

At Westpac, we're committed to creating better futures together. We're expanding our Community Engagement team in the Northern Territory and seeking two passionate, relationship-focussed individuals to help improve access to banking services across remote and regional communities.

As a Community Engagement Manager, you'll work closely with customers, community organisations, Indigenous leaders, service providers and government stakeholders to strengthen financial inclusion, improve banking accessibility and deliver meaningful outcomes for individuals, families and communities. This role will play a key part in delivering Westpac's enhanced remote servicing and community engagement model, and will see you travel regularly to Tennant Creek and other remote NT communities to provide on-the-ground support. Flexibility in working hours to accommodate travel schedules, community needs and service delivery requirements is essential.

How will I help?

• Build trusted relationships with customers, community groups and local stakeholders
• Support vulnerable customers to access banking services and build confidence using digital banking tools
• Deliver financial education and community engagement initiatives
• Partner with Indigenous organisations, councils and service providers to identify local needs and opportunities
• Represent Westpac within communities and advocate for positive customer outcomes
• Contribute to outreach activities that strengthen access to banking in remote locations

What do I need?

• Demonstrated experience in community engagement, customer advocacy, social services, financial inclusion, Indigenous engagement, relationship management or customer service
• Strong stakeholder / relationship buildings skills with a warm, empathetic and agile approach
• A passion for supporting Indigenous and Torres Strait Islander communities
• Cultural awareness and a genuine appreciation for diversity and inclusion
• Ability to work autonomously across geographically dispersed locations
• Experience delivering education, coaching, or capability-building programs
• Will for regular travel to Tennant Creek and other remote communities to provide on-the-ground support
• Flexibility in working hours to accommodate travel schedules, community needs and service delivery requirements

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.