NSW Team Leader, AskACU Centre

Australian Catholic University; North Sydney Council; On-site; AUD 113,000 - 121,000; Full time

Benefits offered by this job

17% employer superannuation

Annual leave loading

Flexible work

Study leave

Salary packaging

Job summary

Australian Catholic University - North Sydney NSW is hiring a Team Leader for the AskACU Centre. You will supervise service officers and assistants, mentor casual staff, and ensure excellent face‑to‑face client services on campus across Blacktown, North Sydney and Strathfield campuses.

The role includes training, supporting recruitment, and contributing to a positive service culture. Applications close 01‑OCT‑2026; ACU offers substantial benefits and a generous leave provision.

Qualifications

• Experience leading service teams on campus.
• Strong training and mentoring skills.
• Excellent customer service and problem solving.

Responsibilities

• Lead day‑to‑day supervision of AskACU Centre staff.
• Coordinate recruitment and training of casual staffing pool.
• Ensure high quality client services and issue resolution on campus.

Skills

People management

Training & mentoring

Customer service

Stakeholder communication

Job description

Australian Catholic University – North Sydney NSW

5d ago , from Australian Catholic University

Campus Location: Blacktown, Australia | North Sydney, Australia | Strathfield, Australia

Job No: APTAV129152#002

• Lead the day-to-day supervision, including training, guidance and mentoring of AskACU Centre Service Officers and AskACU Service Assistants.
• ACU offers 17% employer superannuation, salary packaging and generous leave provisions.
• Full time, continuing role at our Blacktown, North Sydney or Strathfield campus.

About the role:

Operating within AskACU Centre - NSW, the AskACU Team Leader is responsible for managing the provision of excellent client services through face-to-face delivery and referral to the expert teams within the Contact Centre, and/or self-serve options as required. This position ensures students and staff receive a positive customer service experience on campus by resolving issues, providing relevant services and supporting high level enquiry management. The Team Leader is responsible for day-to-day supervision, including training, monitoring, guidance and mentoring of AskACU Centre Service Officers and AskACU Service Assistants. The position also shares responsibility to support the recruitment and training of a casual staffing pool that is able to support the functioning of the local AskACU Campus.

For full position details, refer to the position description.

Contact:

General enquiries can be sent to Kirsty Krishna, Coordinator - AskACU Centres at: **************@acu.edu.au

What we offer:

• The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
• Total remuneration valued to $112,625 - $120,977 total rem (pro rata) pa, including salary component $95,170 - $102,227 (pro rata) pa (HEW 6), employer contribution to superannuation and annual leave loading.
• 17% employer superannuation contributions to eligible continuing and fixed-term staff.
• Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
• As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here.

Applications close: 01-OCT-2026 at 11:59pm AUS Eastern Standard Time

Preferred candidates will be required to complete mandatory pre-employment declarations and background checks, including those related to gender-based violence and foreign interference, in line with ACU's compliance requirements.

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship(homeaffairs.gov.au)

Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers

ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences. ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact ***********@acu.edu.au to discuss your requirements in confidence.

About ACU:

Australian Catholic University (ACU) is a publicly funded university whose teaching, research and service is shaped by the vision of flourishing lives, thriving communities, and a more ethical future for our world. ACU has more than 2,500 staff and 34,000 students across eight campuses: Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.

ACU draws on the Catholic intellectual tradition which values human reason and welcomes everyone regardless of their faith, cultural tradition or circumstances. ACU invites all staff - both academic and professional - to embrace, and to support in ways meaningful to them, its mission to respect the dignity of every human person, to seek knowledge and to advance the common good.

ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.