AskACU Centre Team Lead – NSW

Australian Catholic University; North Sydney Council; On-site; AUD 113,000 - 121,000; Full time

Benefits offered by this job

17% employer superannuation

Annual leave loading

Flexible work

Study leave

Salary packaging

Job summary

Australian Catholic University - North Sydney NSW is hiring a Team Leader for the AskACU Centre. You will supervise service officers and assistants, mentor casual staff, and ensure excellent face‑to‑face client services on campus across Blacktown, North Sydney and Strathfield campuses.

The role includes training, supporting recruitment, and contributing to a positive service culture. Applications close 01‑OCT‑2026; ACU offers substantial benefits and a generous leave provision.

Qualifications

• Experience leading service teams on campus.
• Strong training and mentoring skills.
• Excellent customer service and problem solving.

Responsibilities

• Lead day‑to‑day supervision of AskACU Centre staff.
• Coordinate recruitment and training of casual staffing pool.
• Ensure high quality client services and issue resolution on campus.

Skills

People management

Training & mentoring

Customer service

Stakeholder communication

Job description

Australian Catholic University - North Sydney NSW is hiring a Team Leader for the AskACU Centre. You will supervise service officers and assistants, mentor casual staff, and ensure excellent face‑to‑face client services on campus across Blacktown, North Sydney and Strathfield campuses.

The role includes training, supporting recruitment, and contributing to a positive service culture. Applications close 01‑OCT‑2026; ACU offers substantial benefits and a generous leave provision.