Novated Accounts Support Specialist

Angle Auto Finance; Sydney; Presencial; AUD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday leave

Health and wellbeing leave

Volunteering day

$500 ergonomic equipment reimbursement

Recruitment referral program: up to $5

Employee rate program

Paid parental leave

SPARK: employee benefits program

Purchased annual leave

Diversity flex leave

Resumo da oferta

Angle Auto Finance is seeking a proactive Customer Service Specialist to support our NLI's for all Managed Novated Accounts. You will handle payout letters, statements, document requests, and processing of cessations and novations, while liaising with introducers and customers via phone or email.

Success in this role requires a solid knowledge of our Enterprise system, strong relationship management, and the ability to juggle multiple high-priority tasks in a fast-paced environment.

Qualificações

• Experience in customer service and stakeholder management.
• Startup or financial services experience desirable.
• Ability to work in a fast-paced, high-volume environment.
• Demonstrated time management and attention to detail.
• Clear and consistent communication with Relationship Managers.

Responsabilidades

• Provide proactive support to introducers and customers within SLAs.
• Process payout letters, statements, and documentation requests.
• Manage cessations, novations, and security substitutions.
• Answer queries via phone or email and liaise with internal/external stakeholders.
• Investigate account issues, arrears and assist closure when paid.
• Support the complaints process and knowledge base.

Conhecimentos

Customer service

Relationship management

Time management

Attention to detail

Communication

Multitasking

Formação académica

Business/Commerce/Finance degree

Ferramentas

Enterprise system knowledge

Descrição da oferta de emprego

Angle Auto Finance is seeking a proactive Customer Service Specialist to support our NLI's for all Managed Novated Accounts. You will handle payout letters, statements, document requests, and processing of cessations and novations, while liaising with introducers and customers via phone or email.

Success in this role requires a solid knowledge of our Enterprise system, strong relationship management, and the ability to juggle multiple high-priority tasks in a fast-paced environment.