Northern Perth Branches – Customer Banking Specialist (Ft And Pt)

Commonwealth Bank; Perth; On-site; AUD 40,000 - 64,000; Part time

Job summary

Commonwealth Bank in Perth is building a talent pool for Customer Banking Specialist roles across our Northern Perth branch network. Roles include full-time and part-time opportunities with rosters between 15 and 38 hours per week, aimed at delivering outstanding customer experiences in-branch and via digital channels.

In this role you’ll work with branch staff to understand customer needs, refer complex cases to specialists, and promote financial health through conversations and service

Qualifications

• Demonstrated commitment to customer service and integrity.
• Ability to refer customers to specialists to meet complex needs.
• Strong communication and interpersonal skills.

Responsibilities

• Build a personal connection with customers through meaningful conversations.
• Assist customers with in-branch technology and digital banking options.
• Respond to customers’ transactional needs to ensure satisfaction.
• Complete Financial Health Checks to assess financial needs.
• Process applications for personal loans, credit cards and related products.
• Proactively contact customers to invite them for a Health Check or appointment with a specialist.
• Adhere to bank processes, accurately reconciling transactions and reviewing customer positions.
• Engage with customers at community events and fundraising activities.
• Monitor safety and wellbeing of the team.
• Capture customer feedback and drive service improvements.

Skills

Customer service

Communication

Relationship building

Referral skills

Job description

Northern Perth Branches – Customer Banking Specialist (FT and PT) Commonwealth Bank•Perth North Coast

We are building a talent pool for upcoming full-time and part-time opportunities across our Northern Perth branch network!

Rosters can be between 15 - 38 hours/week

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We’re interested in hearing from people who

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

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Advertising End Date: 12/08/2026