Duty Manager - The Capitol Hotel

The Capitol Hotel Sydney; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets & Gold Class discounts

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Job summary

EVT is seeking a Duty Manager in Sydney to lead hotel operations during shifts, overseeing Front Office, guest relations and team coordination to ensure exceptional service. You’ll resolve issues, monitor security, and contribute to occupancy and revenue strategies across the EVT hotel network.

The role requires hands-on leadership, strong communication, and a focus on delivering high standards in a fast-paced hospitality environment.

Qualifications

• 1+ years of experience in a duty manager role.
• Ability to lead hotel operations in the absence of senior management.
• Strong understanding of Front Office operations, rostering, guest arrivals/departures, and team coordination.
• Experience in managing hotel security, guest complaints, and incident reporting.

Responsibilities

• Lead and oversee hotel operations during shifts and assist departments as needed.
• Support Front Office operations, ensure staff presentation, punctuality and service standards.
• Maintain guest satisfaction by resolving issues and promoting a welcoming service culture.
• Monitor hotel security and WH&S compliance.
• Drive occupancy and revenue by supporting rate management strategies.
• Ensure cross-department communication for efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control.
• Manage staff training, rostering and overtime monitoring.

Skills

Duty manager experience

Front Office operations

Guest relations

Rate management

Communication skills

Job description

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.

What You’ll Bring

• 1+ years of experience a duty manager role or similar within a branded or independent hotel.
• The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Hands-on and non-hierarchical — leads from the front.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.