Night Audit & Guest Experience Specialist

Accor Apartments & Realty; Perth; On-site; AUD 55,000 - 75,000; Full time

Job summary

Accor Apartments & Realty is seeking a Guest Service Agent/Night Audit in Perth, WA. The role combines frontline hospitality with nightly audit duties, delivering seamless check-in/check-out and guest support after hours.

You will manage reservations, guest accounts, and collaborate with security to ensure a safe environment while sharing local insights and maintaining renowned service standards.

Qualifications

• Past guests-facing experience and strong communication are essential.
• Ability to multitask and stay organized in fast-paced environments.
• Excellent written and verbal communication skills.
• Experience at a hotel front desk is advantageous.
• Willingness to work a rotating schedule that includes nights/weekends/holidays.

Responsibilities

• Provide warm guest check-in and check-out experiences.
• Coordinate with guests and colleagues to ensure cohesive service.
• Resolve guest issues and escalate when needed to maintain service standards.
• Collaborate with security to monitor building safety.
• Share local neighborhood information and recommendations.
• Oversee reception desk duties and perform night audit accurately.
• Handle reservations and manage guest accounts efficiently.

Skills

Innovative approach

Team collaboration

Multi-tasking under pressure

Written & verbal communication

Front desk experience

Flexible night schedule

Job description

Accor Apartments & Realty is seeking a Guest Service Agent/Night Audit in Perth, WA. The role combines frontline hospitality with nightly audit duties, delivering seamless check-in/check-out and guest support after hours.

You will manage reservations, guest accounts, and collaborate with security to ensure a safe environment while sharing local insights and maintaining renowned service standards.