Night Guest Relations Lead – Luxury Hospitality (Thu-Sun)

Mitchelton Wines; Nagambie; Sur place; AUD 32 000 - 47 000; Temps partiel

Résumé du poste

Mitchelton Wines in Nagambie, Victoria, is seeking a dedicated Guest Relations professional for the night shifts. This part‑time role focuses on overseeing front‑of‑house operations, managing guest relations, and delivering the high standard of service Mitchelton Wines is known for.

You will handle check‑ins/outs, assist guests during evening stays, coordinate with housekeeping, monitor safety, and promote dining experiences.

Qualifications

• Experience in front office or guest services within hospitality, hotels, resorts or similar.
• Excellent communication and guest relation skills, able to remain calm under pressure.
• Experience with hotel systems and POS technology; knowledge of safety protocols.

Responsabilités

• Oversee front office and guest services during night shifts; ensure smooth service delivery.
• Manage guest check-ins and check-outs with warmth and professionalism.
• Address guest inquiries and resolve issues promptly to maintain satisfaction.
• Coordinate with housekeeping, maintenance and other departments to meet standards.
• Monitor night shift staffing and provide direction to team members.
• Maintain accurate records of guest information and incidents during shift.
• Conduct security patrols and ensure property remains secure at night.
• Handle cash and financial transactions securely and accurately.
• Provide handover information to day management and report operational issues.
• Promote Mitchelton Wines' dining and wine offerings to guests.

Connaissances

Front office

Guest services

Interpersonal skills

Problem solving

Multitasking

POS experience

Health & safety

Reliability

Discretion

First Aid certificate

Formation

Hospitality qualification

Outils

POS system

Description du poste

Mitchelton Wines in Nagambie, Victoria, is seeking a dedicated Guest Relations professional for the night shifts. This part‑time role focuses on overseeing front‑of‑house operations, managing guest relations, and delivering the high standard of service Mitchelton Wines is known for.

You will handle check‑ins/outs, assist guests during evening stays, coordinate with housekeeping, monitor safety, and promote dining experiences.