Luxury Estate Hotel Manager - Revenue & Guest Experience

Mitchelton Wines; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Relocation assistance

Staff discounts

Job summary

Mitchelton Wines in Nagambie is seeking an experienced Estate Hotel Manager to lead the guest experience across hotel, cabins, front office, reservations, housekeeping and the Day Spa.

You will own occupancy, rate strategy, and revenue, while training and developing your teams. A proactive leader will drive guest satisfaction from booking to check-out, with close collaboration across Events, Sales, F&B and Wine Experience.

Qualifications

• Proven experience managing an accommodation operation.
• Hands-on revenue management covering rate strategy, distribution and forecasting.
• Experience leading department managers and frontline teams, including recruiting and training staff.
• A creative, commercial mindset, with ideas for packages and promotions that fill rooms.
• A good read on what other properties are doing and where guest expectations are heading.
• Comfortable reading a departmental P&L and managing a budget.
• Working knowledge of PMS and channel systems (Protel well regarded).
• Calm, visible leadership, a sharp eye for detail and polished presentation.
• Availability across weekends, public holidays and peak periods.
• Hospitality or tourism qualification, RSA and First Aid are desirable

Responsibilities

• Managing the Guest Relations and customer service team, setting the tone for warm, polished service at every touchpoint
• Leading the Housekeeping Manager to hold the presentation standard across rooms, cabins and public areas
• Leading and developing your Guest Experience, Reservations and Day Spa leads
• Leading recruitment for the accommodation team, from shaping roles to selecting the right people
• Making sure every new starter completes a full induction and role-specific training, and building ongoing training that lifts service standards
• Owning occupancy, ADR and RevPAR for the hotel and cabins against budget, and setting rate strategy across seasons and channels
• Bringing fresh marketing, package and promotion ideas to the Sales & Marketing team to drive bookings and repeat stays
• Keeping a close eye on competitor properties, the regional market and hospitality trends, and turning what you learn into better rates, packages and guest experiences
• Forecasting, budgeting and managing the departmental result, including labour and operating costs
• Acting on reviews and feedback, and handling escalated guest issues with good judgement
• Keeping inventory, rates and PMS data accurate, with sound night audit and billing processes
• Planning refurbishment and capex for rooms and cabins
• Keeping WHS, emergency procedures, certifications and guest privacy in good order
• Working closely with Events, Sales, F&B and Wine Experience so guests get one seamless Mitchelton stay

Skills

Revenue management

Team leadership

Budgeting

PMS knowledge

Promotions planning

Tools

Protel

Job description

Mitchelton Wines in Nagambie is seeking an experienced Estate Hotel Manager to lead the guest experience across hotel, cabins, front office, reservations, housekeeping and the Day Spa.

You will own occupancy, rate strategy, and revenue, while training and developing your teams. A proactive leader will drive guest satisfaction from booking to check-out, with close collaboration across Events, Sales, F&B and Wine Experience.