Guest Relations (Night Shift)

Mitchelton Wines; Nagambie; On-site; AUD 32,000 - 47,000; Part time

Job summary

Mitchelton Wines in Nagambie, Victoria, is seeking a dedicated Guest Relations professional for the night shifts. This part‑time role focuses on overseeing front‑of‑house operations, managing guest relations, and delivering the high standard of service Mitchelton Wines is known for.

You will handle check‑ins/outs, assist guests during evening stays, coordinate with housekeeping, monitor safety, and promote dining experiences.

Qualifications

• Experience in front office or guest services within hospitality, hotels, resorts or similar.
• Excellent communication and guest relation skills, able to remain calm under pressure.
• Experience with hotel systems and POS technology; knowledge of safety protocols.

Responsibilities

• Oversee front office and guest services during night shifts; ensure smooth service delivery.
• Manage guest check-ins and check-outs with warmth and professionalism.
• Address guest inquiries and resolve issues promptly to maintain satisfaction.
• Coordinate with housekeeping, maintenance and other departments to meet standards.
• Monitor night shift staffing and provide direction to team members.
• Maintain accurate records of guest information and incidents during shift.
• Conduct security patrols and ensure property remains secure at night.
• Handle cash and financial transactions securely and accurately.
• Provide handover information to day management and report operational issues.
• Promote Mitchelton Wines' dining and wine offerings to guests.

Skills

Front office

Guest services

Interpersonal skills

Problem solving

Multitasking

POS experience

Health & safety

Reliability

Discretion

First Aid certificate

Education

Hospitality qualification

Tools

POS system

Job description

Mitchelton Wines is seeking a dedicated and professional Guest Relations (night shift) to join our hospitality team on a part‑time basis. Based at our location in Nagambie, Victoria, this role is crucial to ensuring our guests receive exceptional service during evening hours and overnight stays. As Night Manager, you will be responsible for overseeing all front‑of‑house operations during night shifts, managing guest relations, and maintaining the highest standards of service that reflect our commitment to hospitality excellence. This position plays a vital role in safeguarding our guests' comfort and safety whilst upholding Mitchelton Wines' reputation for outstanding customer care.

Key responsibilities

• Oversee all front office and guest services operations during night shifts, ensuring smooth and efficient service delivery
• Manage guest check‑ins and check‑outs with professionalism, warmth and attention to detail
• Address guest inquiries, requests and concerns promptly and professionally, resolving issues in a manner that prioritises guest satisfaction
• Coordinate with housekeeping, maintenance and other departments to ensure guest rooms and facilities meet required standards
• Monitor and control night shift staffing, providing direction and support to team members as needed
• Maintain accurate records of guest information, transactions and incidents during your shift
• Conduct security patrols and ensure the property is secure throughout the night
• Handle cash and financial transactions securely and accurately
• Report on operational issues and provide handover information to day management
• Promote Mitchelton Wines' wine offerings and dining experiences to guests, providing recommendations and information

What we're looking for

• Proven experience in front office or guest services roles, ideally within hospitality, hotels, resorts or similar establishments
• Strong interpersonal and communication skills with the ability to engage positively with guests and colleagues
• Excellent problem‑solving abilities and the capacity to remain calm and professional under pressure
• Demonstrated experience in managing multiple tasks and priorities whilst maintaining attention to detail
• Proficiency with hotel management systems and point-of-sale technology
• Sound knowledge of hospitality operations, guest service standards and health and safety protocols
• Reliability, discretion and a professional demeanour befitting a luxury hospitality environment
• Customer service certification or hospitality qualification is desirable but not essential
• Experience in wine or food and beverage environments would be advantageous
• First Aid certificate

Please note this role is 4 nights a week - Thursday until Sunday.