Night Auditor - End-of-Day Ops & Guest Services

1DXNJ; Brisbane; In loco; AUD 34.000 - 44.000; Part-time

Vantaggi offerti da questo lavoro

Training programs

Room discounts

F&B discounts

Recognition program

Wellbeing program

Employee assistance

Great places to work

Descrizione del lavoro

Marriott International's The Westin & Four Points by Sheraton Brisbane is seeking a Night Auditor to join our team. You will manage end-of-day tasks, post charges, run backups, and roll the date, ensuring accuracy of hotel accounts and guest records.

You will handle guest check-ins/outs, room assignments, and late checkout requests, delivering a seamless guest experience. Minimum 2 years hospitality experience and proficiency with Opera are preferred.

Competenze

• Minimum of 2 years of experience in a high-volume hospitality environment.
• Experience with Opera software (preferred but not required).
• Strong customer service skills with the ability to build positive guest relationships.
• Passion for the hospitality industry and a commitment to learning and growth.

Mansioni

• Manage essential end-of-day operations, including posting charges and rolling the date.
• Oversee guest check-ins and check-outs and handle room assignments.
• Reconcile end-of-day reports and address discrepancies to maintain accuracy.
• Anticipate guests' needs and tailor experiences accordingly.
• Resolve guest issues promptly to maintain satisfaction and loyalty.
• Report accidents or unsafe conditions to management to ensure safety.
• Operate the telephone switchboard and process wake-up calls.

Conoscenze

Customer service

Strumenti

Opera

Descrizione del lavoro

Marriott International's The Westin & Four Points by Sheraton Brisbane is seeking a Night Auditor to join our team. You will manage end-of-day tasks, post charges, run backups, and roll the date, ensuring accuracy of hotel accounts and guest records.

You will handle guest check-ins/outs, room assignments, and late checkout requests, delivering a seamless guest experience. Minimum 2 years hospitality experience and proficiency with Opera are preferred.