Internal Audit: Return-To-Australia Careers

Ey; Brisbane; On-site; AUD 32,000 - 40,000; Full time

Benefits offered by this job

Hotel room discounts

Marriott training programs

Job summary

Marriott International in Brisbane is seeking a Night Auditor to join The Westin & Four Points by Sheraton Brisbane. You will manage end-of-day processes, post charges, run night audit backups, and roll the date while ensuring accurate hotel accounting records.

We value at least 2 years in a high-volume hospitality setting, strong customer service, and a passion for learning. Opera software is a plus; Marriott training and employee discounts are offered.

Qualifications

• Minimum of 2 years in a high-volume hospitality environment.
• Strong customer service skills and ability to build guest relationships.
• Passion for the hospitality industry with openness to learning and growth.
• Marriott training opportunities and employee discounts across Marriott properties.

Responsibilities

• Manage end-of-day operations, post charges to guest accounts, and run night audit backups.
• Oversee guest check-ins/check-outs and room assignments, including late check-outs when requested.
• Reconcile end-of-day reports and ensure accounting records accuracy.
• Anticipate guest needs and resolve issues to maintain high customer satisfaction.
• Report accidents or unsafe conditions to ensure a safe work environment.
• Operate the telephone switchboard and handle wake-up calls for guests.

Skills

Customer service

Guest relations

Teamwork

Problem solving

Hospitality knowledge

Tools

Opera software

Job description

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Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Night Auditor to join our dedicated team at The Westin and Four Points by Sheraton Brisbane.

Be where you can do your best work,begin your purpose,belong to an amazing globalteam andbecome the best version of you.

Role Overview:

Join us as a Night Auditor at Westin/Four Points Brisbane, where you will manage essential end-of-day activities, such as posting charges to accounts, running night audit backups, and roll the date. You’ll handle guest check-ins, check-outs, room assignments, and requests for room changes or late check-outs, ensuring a seamless experience for every guest.

Key Responsibilities:

• Manage essential end-of-day operations, including posting charges to guest accounts,reconciling end-of-day reports, running night audit backups, and rolling over the date, ensuring the accuracy and integrity of hotel accounting records.
• Oversee guest check-ins and check-outs, handle room assignments, and manage requests for room changes or late check-outs, ensuring a smooth and seamless experience for guests throughout their stay.
• Reconcile end-of-day reports by reviewing and verifying all financial transactions and hotel activities, ensuring that they match and are accurate, and addressing any discrepancies to maintain the integrity of the hotel’s financial records.
• Anticipate guests’ needs by actively listening, observing, and asking questions to ensure a tailored experience.
• Resolve guest issues promptly and innovatively to maintain a high level of customer satisfaction and loyalty.
• Report accidents, injuries, and any unsafe conditions to management to ensure a safe working environment.
• Operate the telephone switchboard station, process wake-up call requests, and inform guests of any messages received.

About You:

• Minimum of 2 years of experience, ideally in a high-volume hospitality environment.
• Experience with Opera software (preferred but not required).
• Strong customer service skills, with the ability to build positive guest relationships.
• Passion for the hospitality industry, with a commitment to learning and professional growth.
• The best hotel training opportunities produced independently bythe Westin Brisbane and internationally recognized training programs by Marriott International
• Discounts on hotel rooms including all properties within the Marriott International group