Night Auditor

Mercure; Port Stephens; Presencial; AUD 34.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Part-time remuneration

Shift scheduling flexibility

Discounted Mercure stays

Meals during shifts

Training and development opportunities

Positive workplace culture

Descripción de la vacante

Mercure Newcastle Airport, located in Williamtown, NSW, is seeking a dedicated Night Auditor to join our Front Office team. This overnight role oversees all night-time front desk operations, handles financial reconciliations, and ensures guest satisfaction within a 24-hour service model.

You will be the main contact during late hours, maintain accurate night reports, and collaborate with housekeeping and maintenance as needed.

Formación

• Experience in front office or night audit in hospitality.
• Strong numerical and reconciliation skills.
• Excellent communication and composure under pressure.
• Proficiency with hotel management systems and general computer apps.
• Ability to work independently on night shifts.
• Strong organisational skills and attention to detail.
• Willingness to work night shifts including weekends/public holidays.
• Hospitality qualifications preferred but not essential with equivalent experience.

Responsabilidades

• Manage all front desk operations during night shifts, including check-ins and check-outs.
• Process financial transactions and end-of-day audits with accuracy.
• Maintain night audit reports and balanced accounting records.
• Monitor security systems and conduct overnight inspections.
• Respond to guest requests with professionalism and discretion.
• Coordinate overnight with housekeeping and maintenance teams.
• Manage reservations, cancellations, and room assignments in the PMS.
• Prepare handover notes for the day shift.

Conocimientos

Front desk operations

Cash handling

Guest service

Hotel management systems

Communication

Night shift independence

Attention to detail

Educación

Hospitality qualification or certifications preferred

Herramientas

Opera PMS

Descripción del empleo

Mercure Newcastle Airport is seeking a Night Auditor to join our Front Office team. This is a crucial overnight position based at our hotel in Williamtown, NSW 2318, where you will be responsible for managing all front office operations during the night shift. As Night Auditor, you will be the primary point of contact for our guests during late evening and early morning hours, ensuring seamless service delivery and maintaining the highest standards of guest satisfaction. This role is essential to our operations, providing continuity and support across the hotel's 24-hour service model. The position is working 4 nights on and then having 4 nights off.

Key responsibilities

Manage all front desk operations during night shifts, including check-ins, check-outs and guest inquiries

Process financial transactions accurately, including cash handling, credit card reconciliation and end-of-day audits

Maintain comprehensive night audit reports and ensure all accounting records are properly documented and balanced

Monitor security systems and conduct regular property inspections to ensure guest safety and building security

Respond promptly to guest requests and resolve any issues or complaints with professionalism and discretion

Coordinate with housekeeping and maintenance teams to address any overnight maintenance or cleanliness concerns

Manage reservations, cancellations and room assignments using hotel management systems

Prepare detailed handover notes for the day shift team regarding any overnight incidents or special guest requests

Uphold hotel policies and procedures whilst maintaining a welcoming and professional demeanour

What we're looking for

Proven experience in a front office or night audit role within a hotel or hospitality establishment

Strong numerical skills with the ability to manage financial reconciliation and accounting procedures accurately

Excellent communication and interpersonal skills with the ability to remain calm and professional under pressure

Proficiency with hotel management systems and general computer applications

Ability to work independently during night shifts whilst maintaining high standards of service

Strong organisational skills and attention to detail when managing multiple tasks simultaneously

Flexibility to work night shifts, including weekends and public holidays as required

A commitment to guest satisfaction and delivering exceptional customer service

Relevant hospitality qualifications or certifications are preferred but not essential if you have equivalent experience

What we offer

• competitive remuneration for part-time work
• flexibility around shift scheduling where possible
• discounted accommodation rates at Mercure properties
• meals during shifts
• access to ongoing training and professional development opportunities
• positive workplace culture and support for wellbeing of employees
• healthy work-life balance
• safe, inclusive working environment for all team members

About us

Mercure Newcastle Airport is a modern, full-service hotel conveniently located near Newcastle Airport in Williamtown. As part of the global Mercure brand, we are committed to providing guests with comfortable accommodation, excellent service and exceptional value. Our hotel caters to both leisure and business travellers, offering well-appointed rooms, quality facilities and a dedicated team of professionals. We pride ourselves on creating memorable experiences for our guests whilst maintaining a positive and collaborative workplace culture. At Mercure Newcastle Airport, we believe that our success is driven by the dedication and passion of our team members.