Luxury Night Auditor | Upscale Hotel Operations

Mondrian; Gold Coast City; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Mondrian Gold Coast is seeking a Night Auditor to support the Night Manager by cross-checking and balancing daily transactions, ensuring guest accounts are accurate and security procedures are followed.

You will provide prompt service to guests, maintain guest records, manage diaries, reports, and liaise with Housekeeping for room status, while upholding Mondrian’s bold luxury service standards across a busy resort environment.

Qualifications

• Experience in luxury or lifestyle hotels is preferred.
• Strong interpersonal and communication skills with a focus on guest service.
• Ability to multitask and perform under pressure in a fast-paced setting.
• Proficiency with Opera Cloud is a plus.
• Experience with Ariel is a plus.
• High attention to detail and strong organisational skills.
• Ability to work flexible shifts, including evenings, weekends and holidays.
• Passion for hospitality and Mondrian’s bold, creative luxury service.

Responsabilités

• Provide prompt, professional service to guests, including handling calls, mail, messages and valet requests.
• Maintain accurate guest records, including Guest History updates and registration details.
• Action diary events, flags, specials, and distribute relevant reports and handovers.
• Liaise with Housekeeping for room status updates and manage lost property communication.
• Complete daily worksheets, Express Check-out envelopes, and follow Night Audit tasks as required.
• Ensure accurate account postings, cashiering balances, and proper handling of cash, credit, and paperwork.
• Maintain security procedures, including safety deposit boxes and access protocols.
• Process wake-up calls and respond to complaints promptly and efficiently.
• Attend training sessions and stay informed on hotel procedures and policies.

Connaissances

Guest service

Interpersonal skills

Multitasking

Opera Cloud

Ariel

Attention to detail

Flexibility

Hospitality passion

Outils

Opera Cloud

Ariel

Description du poste

Mondrian Gold Coast is seeking a Night Auditor to support the Night Manager by cross-checking and balancing daily transactions, ensuring guest accounts are accurate and security procedures are followed.

You will provide prompt service to guests, maintain guest records, manage diaries, reports, and liaise with Housekeeping for room status, while upholding Mondrian’s bold luxury service standards across a busy resort environment.