New Client Services Coordinator - Family Law

Oxford Partners Lawyers Pty; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Oxford Partners Lawyers in Melbourne is seeking a New Client Services Coordinator to be the friendly first point of contact for prospective clients. You will manage initial enquiries, conduct intake conversations, and guide new clients through onboarding and scheduling with our family lawyers.

Ideal candidates are highly organized, with excellent communication skills and a professional, empathetic phone manner.

Qualifications

• Experience in client intake or front-desk coordination in a professional services environment.
• Ability to handle confidential information with discretion.
• Proficient with email/phone communication and scheduling.

Responsibilities

• Be the first point of contact for prospective clients via phone, email, and online enquiries.
• Conduct intake conversations to obtain relevant information and understand needs.
• Coordinate and schedule initial consultations with family lawyers.
• Onboard new clients and manage engagement documentation.
• Maintain accurate client records in the practice management system.
• Liaise with solicitors and staff to ensure a smooth transition to representation.
• Follow up enquiries and ensure timely communication.

Skills

Client communication

Organisational skills

Interpersonal skills

Administrative support

Attention to detail

Job description

New Client Services Coordinator - Family Law

Be the first point of contact for clients at a leading Family Law practice.

Oxford Partners Lawyers is seeking an exceptional New Client Services Coordinator (Administrative Assistant) to join our growing team.

We are a busy and established Family Law practice committed to delivering exceptional legal services while providing our clients with professionalism, compassion and genuine support during some of the most challenging periods of their lives.

We are looking for a highly organised, confident and personable individual who takes pride in delivering an outstanding client experience from the very first interaction.

This is an important client-facing position within our firm, suited to someone who enjoys building relationships, managing enquiries and ensuring that every prospective client feels heard, supported and confident in choosing our firm.

About the Role

As our New Client Services Coordinator, you will be responsible for managing the initial stages of the client journey, from the first enquiry through to onboarding and allocation to our legal team.

Your responsibilities will include:

• Acting as the first point of contact for prospective clients via telephone, email and online enquiries.
• Managing new client enquiries with professionalism, empathy and discretion.
• Conducting initial intake conversations to obtain relevant information and understand prospective clients’ needs.
• Coordinating and scheduling initial consultations with our family lawyers.
• Following up prospective client enquiries and ensuring timely communication.
• Managing the new client onboarding process, including engagement documentation and administrative requirements.
• Maintaining accurate client records and updating our practice management system.
• Liaising with solicitors and administrative staff to ensure a seamless transition from initial enquiry to legal representation.
• Monitoring enquiries and maintaining efficient intake and follow-up processes.
• Providing general administrative and client services support as required.

About You

We are looking for someone who is naturally personable, highly organised and confident communicating with people from all walks of life.

The successful candidate will demonstrate:

• Exceptional communication and interpersonal skills.
• A warm, professional and empathetic telephone manner.
• Strong organisational skills and outstanding attention to detail.
• The ability to manage competing priorities in a fast-paced professional environment.
• Confidence in handling sensitive and confidential information.
• A proactive attitude and a genuine commitment to delivering exceptional client service.
• Strong administrative and computer skills.
• The ability to work independently while contributing positively to a collaborative team.
• Reliability, initiative and a strong work ethic.

Previous experience in a law firm, professional services environment, client intake or customer service role will be highly regarded. Experience in family law is advantageous but not essential.

What We Offer

• The opportunity to join an established and growing Family Law practice.
• A professional, supportive and collaborative team environment.
• A varied and rewarding position with genuine responsibility.
• The opportunity to develop your skills within the legal profession.
• A workplace that values initiative, professionalism and teamwork.

Why Join Oxford Partners Lawyers?

At Oxford Partners Lawyers, we understand that the experience a client has from their very first telephone call can shape their entire relationship with our firm.

We place considerable importance on delivering exceptional client service, and we are seeking someone who shares that commitment.

This is an opportunity to become an integral part of our team and play a meaningful role in ensuring every new client receives the attention, care and professionalism they deserve.

All applications will be treated confidentially