Client Onboarding & Service Coordinator

Oxford Partners Lawyers Pty; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Oxford Partners Lawyers in Melbourne is seeking a New Client Services Coordinator to be the friendly first point of contact for prospective clients. You will manage initial enquiries, conduct intake conversations, and guide new clients through onboarding and scheduling with our family lawyers.

Ideal candidates are highly organized, with excellent communication skills and a professional, empathetic phone manner.

Qualifications

• Experience in client intake or front-desk coordination in a professional services environment.
• Ability to handle confidential information with discretion.
• Proficient with email/phone communication and scheduling.

Responsibilities

• Be the first point of contact for prospective clients via phone, email, and online enquiries.
• Conduct intake conversations to obtain relevant information and understand needs.
• Coordinate and schedule initial consultations with family lawyers.
• Onboard new clients and manage engagement documentation.
• Maintain accurate client records in the practice management system.
• Liaise with solicitors and staff to ensure a smooth transition to representation.
• Follow up enquiries and ensure timely communication.

Skills

Client communication

Organisational skills

Interpersonal skills

Administrative support

Attention to detail

Job description

Oxford Partners Lawyers in Melbourne is seeking a New Client Services Coordinator to be the friendly first point of contact for prospective clients. You will manage initial enquiries, conduct intake conversations, and guide new clients through onboarding and scheduling with our family lawyers.

Ideal candidates are highly organized, with excellent communication skills and a professional, empathetic phone manner.