Family Law Intake & Onboarding Specialist (Part-Time)

Oxford Partners Lawyers Pty; Melbourne; Presencial; AUD 52.000 - 65.000; A tiempo parcial

Descripción de la vacante

Oxford Partners Lawyers Pty is seeking a highly organised New Client Services Coordinator to be the first point of contact for prospective clients, manage initial enquiries and oversee onboarding through to allocation to our legal team.

The role focuses on delivering exceptional client service, coordinating consultations with family lawyers, and maintaining accurate client records in a fast-paced, confidential environment. Family law experience is advantageous but not essential.

Formación

• Exceptional communication and interpersonal skills.
• A warm, professional and empathetic telephone manner.
• Strong organisational skills and outstanding attention to detail.
• The ability to manage competing priorities in a fast-paced professional environment.
• Confidence in handling sensitive and confidential information.
• A proactive attitude and a genuine commitment to delivering exceptional client service.
• Strong administrative and computer skills.
• The ability to work independently while contributing positively to a collaborative team.
• Reliability, initiative and a strong work ethic.
• Previous experience in a law firm, professional services environment, client intake or customer service role will be highly regarded. Experience in family law is advantageous but not essential.

Responsabilidades

• Acting as the first point of contact for prospective clients via telephone, email and online enquiries.
• Managing new client enquiries with professionalism, empathy and discretion.
• Conducting initial intake conversations to obtain relevant information and understand prospective clients’ needs.
• Coordinating and scheduling initial consultations with our family lawyers.
• Following up prospective client enquiries and ensuring timely communication.
• Managing the new client onboarding process, including engagement documentation and administrative requirements.
• Maintaining accurate client records and updating our practice management system.
• Liaising with solicitors and administrative staff to ensure a seamless transition from initial enquiry to legal representation.
• Monitoring enquiries and maintaining efficient intake and follow-up processes.
• Providing general administrative and client services support as required.

Conocimientos

Communication

Interpersonal skills

Organisational skills

Descripción del empleo

Oxford Partners Lawyers Pty is seeking a highly organised New Client Services Coordinator to be the first point of contact for prospective clients, manage initial enquiries and oversee onboarding through to allocation to our legal team.

The role focuses on delivering exceptional client service, coordinating consultations with family lawyers, and maintaining accurate client records in a fast-paced, confidential environment. Family law experience is advantageous but not essential.