Networks, Security & IT Support Lead — Ownership & Growth

Ringers Western; Gold Coast City; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Company laptop

Job summary

Ringers Western is expanding its technology team on the Gold Coast and seeks an Infrastructure, Security & Support Lead to own the network, infrastructure, security programme and IT support service across HQ, distribution centre and stores.

You will balance hands-on work with strategic ownership, driving cybersecurity improvements, vendor management and IT deployments for new stores, while mentoring the Support Team.

Qualifications

• 2–3 years in networking and/or cybersecurity, preferably in multi-site environments.
• Experience in service desk or MSP with progression into network/infrastructure ownership.
• Solid knowledge of switching, firewalls, wireless networks and remote access.
• Experience implementing security controls and cloud identity/endpoint management.

Responsibilities

• Lead IT support delivery across HQ, distribution centre and stores.
• Supervise and develop IT Support Team; manage service levels and quality.
• Deliver cybersecurity health improvements and security program enhancements.
• Maintain network, infrastructure and hardware security across locations.
• Enhance Google Workspace configurations and controls.
• Manage IT assets lifecycle from procurement to replacement.
• Oversee IT vendors, ensuring scope, timelines and standards are met.
• Lead end-to-end technology rollouts for new stores.

Skills

Networking

Cybersecurity

IT service management

Vendor management

Communication

Education

Bachelor's degree in IT or related field

Tools

Fortinet/Firewall

VPNs

Google Workspace

Endpoint management tools

Job description

Ringers Western is expanding its technology team on the Gold Coast and seeks an Infrastructure, Security & Support Lead to own the network, infrastructure, security programme and IT support service across HQ, distribution centre and stores.

You will balance hands-on work with strategic ownership, driving cybersecurity improvements, vendor management and IT deployments for new stores, while mentoring the Support Team.