Networks, Security & IT Support Lead — Ownership & Growth

Ringers Western

Gold Coast City

On-site

AUD 120,000 - 160,000

Full time

11 days ago
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Benefits offered by this job

Company laptop

Job summary

Ringers Western is expanding its technology team on the Gold Coast and seeks an Infrastructure, Security & Support Lead to own the network, infrastructure, security programme and IT support service across HQ, distribution centre and stores.

You will balance hands-on work with strategic ownership, driving cybersecurity improvements, vendor management and IT deployments for new stores, while mentoring the Support Team.

Qualifications

  • 2–3 years in networking and/or cybersecurity, preferably in multi-site environments.
  • Experience in service desk or MSP with progression into network/infrastructure ownership.
  • Solid knowledge of switching, firewalls, wireless networks and remote access.
  • Experience implementing security controls and cloud identity/endpoint management.

Responsibilities

  • Lead IT support delivery across HQ, distribution centre and stores.
  • Supervise and develop IT Support Team; manage service levels and quality.
  • Deliver cybersecurity health improvements and security program enhancements.
  • Maintain network, infrastructure and hardware security across locations.
  • Enhance Google Workspace configurations and controls.
  • Manage IT assets lifecycle from procurement to replacement.
  • Oversee IT vendors, ensuring scope, timelines and standards are met.
  • Lead end-to-end technology rollouts for new stores.

Skills

Networking
Cybersecurity
IT service management
Vendor management
Communication

Education

Bachelor's degree in IT or related field

Tools

Fortinet/Firewall
VPNs
Google Workspace
Endpoint management tools

Job description

Ringers Western is expanding its technology team on the Gold Coast and seeks an Infrastructure, Security & Support Lead to own the network, infrastructure, security programme and IT support service across HQ, distribution centre and stores.

You will balance hands-on work with strategic ownership, driving cybersecurity improvements, vendor management and IT deployments for new stores, while mentoring the Support Team.

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