Network & Voice Engineer (MSP) - Remote/Hybrid Growth

Aera Cloud; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle for work purposes

Laptop and phone provided

Flexible work arrangements

Job summary

AERA is seeking a dynamic Network, Voice & Data Engineer to join our national technical team. You’ll support, deploy and manage network infrastructure, voice systems (FreePBX, MS Teams Calling) and firewall solutions across diverse client bases.

This hands-on role offers exposure to cutting-edge technologies including SD-WAN, Cisco, Meraki, Ubiquiti, MPLS, 3CX and Microsoft Teams Calling. Prior remote support and MSP experience are highly regarded.

Qualifications

• 2+ years’ experience in network and voice engineering.
• Strong knowledge of Cisco networking (routing, switching, VLANs).
• Experience with configuration and support of all mainstream firewalls.
• Hands-on experience with FreePBX and SIP trunking.
• Familiarity with Microsoft Teams Calling and M365 integration.
• Experience with SD-WAN technologies (Viptela, Meraki, Ubiquiti).
• Familiarity with SolarWinds, NetFlow, and SD-WAN portals.
• Excellent troubleshooting and customer service skills.

Responsibilities

• Provide remote and onsite technical support to our clients.
• Configure, deploy, and support Cisco, Meraki, Ubiquiti: Switches, Routers and Firewalls.
• Deploy and manage SD-WAN technologies including Cisco Viptela, Meraki, and Ubiquiti.
• Install and maintain VoIP systems including 3CX, FreePBX and Microsoft Teams Calling.
• Perform structured cabling and patch panel installations as needed.
• Troubleshoot network and voice issues across client environments.
• Document network topologies, configurations, and change logs.
• Assist with onboarding new clients and infrastructure upgrades.

Skills

Network engineering

Voice engineering

Cisco networking

Firewall configuration

VoIP systems

SD-WAN

MSP experience

Customer service

Tools

ConnectWise

IT Glue

SolarWinds

Job description

AERA is seeking a dynamic Network, Voice & Data Engineer to join our national technical team. You’ll support, deploy and manage network infrastructure, voice systems (FreePBX, MS Teams Calling) and firewall solutions across diverse client bases.

This hands-on role offers exposure to cutting-edge technologies including SD-WAN, Cisco, Meraki, Ubiquiti, MPLS, 3CX and Microsoft Teams Calling. Prior remote support and MSP experience are highly regarded.