2nd-Line IT Support Specialist (MSP)

Aera Cloud; Sydney; Sur place; AUD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Friendly environment

Great work culture

Work-life balance

Growth opportunities

Résumé du poste

AERA is a national managed services provider delivering business cloud solutions, IT services, and cyber security across Australia. The role is based at our Alexandria, Sydney office, supporting clients nationwide with remote and on-site assistance.

Join a fast-growing team focused on quality service, knowledge sharing, and mentoring while supporting LAN/WAN, Office 365, and Azure environments for mid-market and enterprise clients.

Qualifications

• Minimum of 1 year experience working at an MSP (this is Mandatory for this role).
• Minimum of 2 years experience working on networks, desktops and servers (helpdesk background beneficial).
• Fluent in English with strong phone manner.
• Experience in Windows environment and virtual environments.

Responsabilités

• Provide second-level support for ICT issues escalated to Level 2.
• Troubleshoot and diagnose issues remotely, over the phone and in person.
• Support deployment, installation and maintenance of systems.

Connaissances

MSP experience

2+ years IT support

English fluency

Communications

Customer service

Formation

IT-related qualification

Outils

ConnectWise

IT Glue

N-Able N-Central

Description du poste

AERA is a national managed services provider delivering business cloud solutions, IT services, and cyber security across Australia. The role is based at our Alexandria, Sydney office, supporting clients nationwide with remote and on-site assistance.

Join a fast-growing team focused on quality service, knowledge sharing, and mentoring while supporting LAN/WAN, Office 365, and Azure environments for mid-market and enterprise clients.