Network Technical Specialist for Infra

Infosys Limited; Sydney; Hybrid; AUD 109,000 - 120,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid)

Health Insurance Discount

Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

Infosys Limited in Melbourne/Sydney is seeking a Network Technical Specialist for Infra to own the full lifecycle of incidents, changes, and service requests in a 24/7 NOC. You will coordinate with vendors and customers to ensure SLA compliance and service continuity.

The role requires deep networking expertise (Routing, Switching, SD-WAN, security) and ITIL experience, plus a track record of mentoring engineers and delivering resilient, scalable managed networks.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Telecommunications, or a related discipline.
• A minimum of 10 years of progressive experience in network and infrastructure engineering, with a demonstrated track record in enterprise-level environments.
• At least 8 years of experience in customer-facing technical support roles, preferably within a NOC or managed services.
• Solid hands-on expertise across routing, switching, SD-WAN, network security, and infrastructure management.
• Proven experience with Cisco, Juniper, Palo Alto, Meraki, Microsoft, F5, Windows, Linux, VMware, NetApp, and related tools.
• Demonstrated ITSM/ITIL experience and ability to manage incidents, problems, changes, and requests.
• Experience with enterprise monitoring, ticketing systems, and SLA management.
• Ability to participate in 24/7 rotating shifts and on-call arrangements.

Responsibilities

• Own the full lifecycle of incidents, service requests, problems, and changes—from initiation through to resolution and closure.
• Deliver proactive and reactive network support, maintaining SLA compliance and service continuity.
• Represent the team in CAB meetings, contributing to change evaluation, risk assessment and approvals.
• Coordinate with third-party vendors (Cisco, Juniper, Fortinet, and others) to manage escalations and resolutions.
• Engage with customers across voice and digital channels, delivering clear technical updates.
• Provide mentorship to junior engineers and foster knowledge sharing within the team.
• Assess customer IT environments to identify gaps and propose forward-looking improvements.
• Develop strategies to enhance performance, resilience, and maintainability of managed networks.

Skills

Routing

Switching

SD-WAN

Network Security

ITIL/ITSM

Customer-facing skills

Vendor coordination

Education

Bachelor’s or Master’s degree in CS/IT/Telecommunications

Tools

Cisco

Juniper

Palo Alto

Meraki

VMware

Windows

Linux

Splunk

Fortinet

NetApp

Job description

About Us: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description

Network Technical Specialist for Infra

Location: Melbourne / Sydney

Salary: AUD 108,571–119,893 Annual Gross Please Note: The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes.

Flexible working arrangements (hybrid, reviewed case-by-case basis).

Work Arrangement

This role operates within a 24/7 NOC environment. Candidates must be willing and able to work rotating shift rosters and participate in an on-call roster as required.

Roles and Responsibilities

• Own the full lifecycle of incidents, service requests, problems, and changes—including normal, planned, and emergency changes—from initiation through to resolution and closure. This includes taking accountability for high-priority and high-severity events with a sense of urgency and precision.
• Deliver proactive and reactive network support, anticipating potential failures before they impact customers and responding decisively when incidents arise—always with a focus on maintaining SLA compliance and service continuity.
• Represent the team in Change Advisory Board (CAB) meetings, contributing technical expertise to change evaluation, risk assessment, and approval decisions to safeguard network stability.
• Coordinate and collaborate with third-party vendors—including Cisco, Juniper, Fortinet, and others—to manage technical escalations, track open cases, and ensure timely resolution of hardware and software issues.
• Engage proactively with customers across both voice and digital channels, communicating technical updates in a clear, professional, and empathetic manner that reinforces trust and confidence in Infosys’s services.
• Provide technical mentorship and day-to-day guidance to junior engineers, contributing to team capability development and fostering a culture of continuous improvement and knowledge sharing.
• Assess customer IT environments to identify gaps, recommend enhancements, and propose forward-looking solutions that support their business objectives and long-term technology roadmap.
• Develop and implement strategies to enhance the performance, resilience, scalability, and maintainability of managed network environments.
• Ensure all project and operational activities are aligned with organisational goals, enterprise architecture principles, and relevant compliance and governance frameworks.
• Produce and maintain high-quality technical documentation, including architecture records, design decisions, runbooks, and change workflows, in accordance with industry standards.
• Stay current with emerging technologies, industry trends, and vendor developments, proactively integrating new knowledge into team practices and customer engagements.

• Own the full lifecycle of incidents, service requests, problems, and changes—including normal, planned, and emergency changes—from initiation through to resolution and closure. This includes taking accountability for high-priority and high-severity events with a sense of urgency and precision.
• Deliver proactive and reactive network support, anticipating potential failures before they impact customers and responding decisively when incidents arise—always with a focus on maintaining SLA compliance and service continuity.
• Represent the team in Change Advisory Board (CAB) meetings, contributing technical expertise to change evaluation, risk assessment, and approval decisions to safeguard network stability.
• Coordinate and collaborate with third-party vendors—including Cisco, Juniper, Fortinet, and others—to manage technical escalations, track open cases, and ensure timely resolution of hardware and software issues.
• Engage proactively with customers across both voice and digital channels, communicating technical updates in a clear, professional, and empathetic manner that reinforces trust and confidence in Infosys’s services.
• Provide technical mentorship and day-to-day guidance to junior engineers, contributing to team capability development and fostering a culture of continuous improvement and knowledge sharing.
• Assess customer IT environments to identify gaps, recommend enhancements, and propose forward-looking solutions that support their business objectives and long-term technology roadmap.
• Develop and implement strategies to enhance the performance, resilience, scalability, and maintainability of managed network environments.
• Ensure all project and operational activities are aligned with organisational goals, enterprise architecture principles, and relevant compliance and governance frameworks.
• Produce and maintain high-quality technical documentation, including architecture records, design decisions, runbooks, and change workflows, in accordance with industry standards.
• Stay current with emerging technologies, industry trends, and vendor developments, proactively integrating new knowledge into team practices and customer engagements.

Essential

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Telecommunications, or a related discipline.
• A minimum of 10 years of progressive experience in network and infrastructure engineering, with a demonstrated track record in enterprise-level environments.
• At least 8 years of experience in customer-facing technical support roles, preferably within a NOC, managed services, or similar operational setting.
• Solid hands‑on expertise across core networking disciplines including Routing, Switching, SD-WAN, Network Security, and Infrastructure management.
• Proven experience with technologies from leading vendors including Cisco, Juniper, Palo Alto, Meraki, Microsoft, F5 load Balancers, Windows, Linux, VMware, Backup (Commvault) and Storage (NetApp), Netscaler, Fortigate, Velocloud, Solarwinds, ServiceCentral, Magpie, Splunk, and Merge.
• Demonstrated experience working within ITSM/ITIL frameworks, including incident, problem, change, and request management processes.
• Hands‑on experience with enterprise monitoring tools and ticketing systems, with the ability to interpret alerts, trends, and data to drive proactive action.
• Strong understanding of SLA management principles and a consistent track record of meeting or exceeding customer service commitments.
• Ability to participate in a 24/7 rotating shift roster and on‑call arrangements in support of continuous NOC operations.
• Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts clearly to both technical and non‑technical audiences.
• High attention to detail, strong analytical thinking, and structured problem‑solving capabilities under pressure.
• A proactive, self‑motivated approach to learning, with an appetite for staying ahead of emerging industry developments and vendor capabilities.
• Strong collaborative instincts and the ability to build effective working relationships across technical teams, customers, and senior stakeholders.
• Excellent customer‑facing skills, with a professional, empathetic, and solutions‑oriented approach to every interaction.
• Superior written and verbal communication skills, enabling clear and effective engagement across all levels of the organisation.
• Exceptional attention to detail and analytical rigour, with a disciplined approach to problem‑solving and decision‑making.

Preferred

• Prior experience in a Telco or ISP environment is highly regarded and will be considered a significant advantage.
• Exposure to Network Automation tools and scripting languages (e.g., Python, Ansible) to support operational efficiency and reduce manual toil.
• Experience working in or supporting Australian government or public sector environments, including familiarity with relevant security and compliance frameworks.
• Demonstrated involvement in large‑scale network transformation, migration, or modernisation projects within enterprise settings.
• Familiarity with Cloud networking concepts and integration patterns across platforms such as AWS, Azure, or GCP.

About Us: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description

Network Technical Specialist for Infra

Location: Melbourne / Sydney

Salary: AUD 108,571–119,893 Annual Gross Please Note: The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes.

Flexible working arrangements (hybrid, reviewed case-by-case basis).

Work Arrangement

This role operates within a 24/7 NOC environment. Candidates must be willing and able to work rotating shift rosters and participate in an on-call roster as required.

Roles and Responsibilities

• Own the full lifecycle of incidents, service requests, problems, and changes—including normal, planned, and emergency changes—from initiation through to resolution and closure. This includes taking accountability for high-priority and high-severity events with a sense of urgency and precision.
• Deliver proactive and reactive network support, anticipating potential failures before they impact customers and responding decisively when incidents arise—always with a focus on maintaining SLA compliance and service continuity.
• Represent the team in Change Advisory Board (CAB) meetings, contributing technical expertise to change evaluation, risk assessment, and approval decisions to safeguard network stability.
• Coordinate and collaborate with third-party vendors—including Cisco, Juniper, Fortinet, and others—to manage technical escalations, track open cases, and ensure timely resolution of hardware and software issues.
• Engage proactively with customers across both voice and digital channels, communicating technical updates in a clear, professional, and empathetic manner that reinforces trust and confidence in Infosys’s services.
• Provide technical mentorship and day-to-day guidance to junior engineers, contributing to team capability development and fostering a culture of continuous improvement and knowledge sharing.
• Assess customer IT environments to identify gaps, recommend enhancements, and propose forward-looking solutions that support their business objectives and long-term technology roadmap.
• Develop and implement strategies to enhance the performance, resilience, scalability, and maintainability of managed network environments.
• Ensure all project and operational activities are aligned with organisational goals, enterprise architecture principles, and relevant compliance and governance frameworks.
• Produce and maintain high-quality technical documentation, including architecture records, design decisions, runbooks, and change workflows, in accordance with industry standards.
• Stay current with emerging technologies, industry trends, and vendor developments, proactively integrating new knowledge into team practices and customer engagements.

• Own the full lifecycle of incidents, service requests, problems, and changes—including normal, planned, and emergency changes—from initiation through to resolution and closure. This includes taking accountability for high-priority and high-severity events with a sense of urgency and precision.
• Deliver proactive and reactive network support, anticipating potential failures before they impact customers and responding decisively when incidents arise—always with a focus on maintaining SLA compliance and service continuity.
• Represent the team in Change Advisory Board (CAB) meetings, contributing technical expertise to change evaluation, risk assessment, and approval decisions to safeguard network stability.
• Coordinate and collaborate with third-party vendors—including Cisco, Juniper, Fortinet, and others to manage technical escalations, track open cases, and ensure timely resolution of hardware and software issues.
• Engage proactively with customers across both voice and digital channels, communicating technical updates in a clear, professional, and empathetic manner that reinforces trust and confidence in Infosys’s services.
• Provide technical mentorship and day-to-day guidance to junior engineers, contributing to team capability development and fostering a culture of continuous improvement and knowledge sharing.
• Assess customer IT environments to identify gaps, recommend enhancements, and propose forward‑looking solutions that support their business objectives and long‑term technology roadmap.
• Develop and implement strategies to enhance the performance, resilience, scalability, and maintainability of managed network environments.
• Ensure all project and operational activities are aligned with organisational goals, enterprise architecture principles, and relevant compliance and governance frameworks.
• Produce and maintain high-quality technical documentation, including architecture records, design decisions, runbooks, and change workflows, in accordance with industry standards.
• Stay current with emerging technologies, industry trends, and vendor developments, proactively integrating new knowledge into team practices and customer engagements.

Essential

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Telecommunications, or a related discipline.
• A minimum of 10 years of progressive experience in network and infrastructure engineering, with a demonstrated track record in enterprise-level environments.
• At least 8 years of experience in customer‑facing technical support roles, preferably within a NOC, managed services, or similar operational setting.
• Solid hands‑on expertise across core networking disciplines including Routing, Switching, SD-WAN, Network Security, and Infrastructure management.
• Proven experience with technologies from leading vendors including Cisco, Juniper, Palo Alto, Meraki, Microsoft, F5 load Balancers, Windows, Linux, VMware, Backup (Commvault) and Storage (NetApp), Netscaler, Fortigate, Velocloud, Solarwinds, ServiceCentral, Magpie, Splunk, and Merge.
• Demonstrated experience working within ITSM/ITIL frameworks, including incident, problem, change, and request management processes.
• Hands‑on experience with enterprise monitoring tools and ticketing systems, with the ability to interpret alerts, trends, and data to drive proactive action.
• Strong understanding of SLA management principles and a consistent track record of meeting or exceeding customer service commitments.
• Ability to participate in a 24/7 rotating shift roster and on‑call arrangements in support of continuous NOC operations.
• Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts clearly to both technical and non‑technical audiences.
• High attention to detail, strong analytical thinking, and structured problem‑solving capabilities under pressure.
• A proactive, self‑motivated approach to learning, with an appetite for staying ahead of emerging industry developments and vendor capabilities.
• Strong collaborative instincts and the ability to build effective working relationships across technical teams, customers, and senior stakeholders.
• Excellent customer‑facing skills, with a professional, empathetic, and solutions‑oriented approach to every interaction.
• Superior written and verbal communication skills, enabling clear and effective engagement across all levels of the organisation.
• Exceptional attention to detail and analytical rigour, with a disciplined approach to problem‑solving and decision‑making.

Preferred

• Prior experience in a Telco or ISP environment is highly regarded and will be considered a significant advantage.
• Exposure to Network Automation tools and scripting languages (e.g., Python, Ansible) to support operational efficiency and reduce manual toil.
• Experience working in or supporting Australian government or public sector environments, including familiarity with relevant security and compliance frameworks.
• Demonstrated involvement in large‑scale network transformation, migration, or modernisation projects within enterprise settings.
• Familiarity with Cloud networking concepts and integration patterns across platforms such as AWS, Azure, or GCP.

ADDITIONAL

• Excellent customer-facing skills
• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well‑being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case‑by‑case basis)
• Health Insurance Discount and Well‑being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”