Network Services Officer

MANUKA, ACT; South Canberra; On-site; AUD 105,000 - 128,000; Full time

Benefits offered by this job

Attractive remuneration package

Salary packaging

Parental leave (24 weeks)

Parental leave (up to 14 weeks)

Professional development support

FLOURISH Wellbeing Program

Job summary

Catholic Archdiocese of Canberra and Goulburn Education Limited (CACGEL) is seeking a Network Services Officer to support the reliable operation of network and telephony services across schools and offices. The role installs, configures, monitors, maintains network infrastructure, including switching, wireless, firewalls, SD-WAN, and telephony.

The position will assist with upgrades and service improvements, support SD-WAN and other technologies, and help embed them into service delivery while

Qualifications

• Diploma or degree in information technology and/or equivalent relevant experience.
• Ability to obtain and maintain Accreditation in accordance with Work Teach and Lead in Catholic Education Canberra and Goulburn policy.
• WWVP registration and WWCC (not required at application but prior to commencement).
• Current Drivers Licence.

Responsibilities

• Install, configure, monitor, maintain, and support CACGEL’s network infrastructure and services, including switching, wireless, firewalls, SD-WAN, and telephony.
• Monitor network availability and performance, respond to incidents and service degradation, and escalate complex issues to technical specialists and service providers.
• Implement approved network security controls, undertake security and configuration checks, and support response to vulnerabilities and incidents.
• Contribute to network modernisation, upgrades, migrations, testing, and service improvements, supporting transition of new technologies into operations.
• Maintain accurate technical documentation and operational reporting, share knowledge, and provide guidance to ICT Operations colleagues.

Skills

Aruba

SD-WAN

Fortinet FortiGate

DHCP

Microsoft Teams calling

VoIP

Education

Diploma or degree in information technology

Tools

Aruba

SD-WAN

Fortinet FortiGate

DHCP

Microsoft Teams calling

VoIP

Job description

2d ago , from Catholic Education Archdiocese of Canberra and Goulburn

Salary: $116,232plus superannuation
Employment Status: Full-time
Eligibility:Australian Citizen or Permanent Resident
Start Date: Immediate Start Available
Application Closing Date: 11:55pm Sunday, 1 November 2026Job Number:

About Us

Catholic Archdiocese of Canberra and Goulburn Education Limited (CACGEL) operatesin the ACT and NSW, supporting 56 Schools and nine Early LearningCentres(ELCs).

The Archdiocesan Schools Office provides a range of services to the system through four directorates including Faith in Learning, School Operations, Corporate Services and Governance and Strategy.

About the Role

The Network Services Officer supports the reliable operation of Catholic Archdiocese of Canberra and Goulburn Limited (CACGEL)’s network and telephony services across schools and office locations. The position installs, configures, monitors, and maintains network infrastructure, assist with upgrades and service improvements, and troubleshoots incidents affecting connectivity and related services.

CACGEL’s network environment is continuing to evolve and modernise, including the adoption and ongoing development of SD-WAN and other contemporary network technologies. The position will contribute to this transition by supporting implementation activities, adapting operational practices, and helping to embed new technologies into ongoing service delivery.

The Network Services Officer plays an important role in maintaining and improving CACGEL’s cyber security posture. The position works closely with the Cyber Security team to implement approved network security controls and secure configurations, address identified vulnerabilities, and support the response to network security incidents.

Key responsibilities of the role include:

• Install, configure, monitor, maintain, and support CACGEL’s network infrastructure and services, including switching, wireless, firewalls, SD-WAN, and telephony.
• Monitor network availability and performance, respond to incidents and service degradation, and **escalate** complex or high-impact issues to technical specialists and service providers.
• Implement approved network security controls, undertake security and configuration checks, and support the response to identified vulnerabilities and network security incidents.
• Contribute to network modernisation, upgrades, migrations, testing, and service improvements, supporting the successful transition of new technologies into operational use.
• Maintain accurate technical documentation and operational reporting, share technical knowledge, and provide guidance and practical support to ICT Operations colleagues.

Desirable Experience and Qualifications

Candidates with experience supporting enterprise network technologies, including Aruba or comparable switching and wireless infrastructure, SD-WAN, Fortinet FortiGate, DHCP, Microsoft Teams calling, and VoIP services will be highly regarded. Experience providing Level 2 or Level 3 support across geographically dispersed environments, particularly in education, and relevant tertiary qualifications or industry certifications will also be viewed favourably.

Benefits and Opportunities

• Attractive remuneration package
• Access to salary packaging, including novated leasing
• 24 weeks of paid parental leave (maternity/adoption)
• Up to 14 weeks paid parental leave (paternity/non-initial primary carer leave)
• Support for professional development and study opportunities
• Access to the FLOURISH Employee Wellbeing Program, offering a range of benefits and offers, traditional counselling and holistic wellbeing services

Qualifications and Eligibility

• Diploma or degree in information technology and/or or equivalent relevant experience
• Ability to obtain and maintain Accreditation in accordance with Work Teach and Lead in Catholic Education Canberra and Goulburn policy
• Working with Vulnerable People (WWVP) registration and Working With Children Check (WWCC)
  (Please note these clearances are not required at point of application however are required prior to commencement)
• Current Drivers Licence.

CACGEL is committed to workforce diversity and creating inclusive workplaces and welcomes applications from suitable candidates from all diversity groups to support schools and ELCs to deliver quality education outcomes for students.

For further information aboutCACGEL, please visit thewebsite.