Network Service Manager

TeamMoto Motorcycles; City of Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Vehicle allowance

Commissions

Travel expenses covered

Mobile phone allowance

Laptop provided

Mentoring by Head of Service

Brand exposure across network

Job summary

TeamMoto Motorcycles is seeking a sharp, adaptable Network Service Manager to lead automotive service operations across a Queensland-based, national network. The role reports to the Head of Service and involves stepping into workshops, guiding KPI attainment, and mentoring Service Advisors and Managers.

You’ll travel to various dealerships, drive process improvements, and support growth initiatives across the Team Moto network.

Qualifications

• Proven experience in automotive service operations.
• Strong DMS knowledge and service administration skills.
• Service Manager experience or leadership ambitions for a Service Advisor.
• Able to travel and support multiple dealerships across the network.

Responsibilities

• Stepping in as Service Manager during leave, vacancies and periods of operational support, keeping workshops running smoothly and customers happy.
• Helping service departments across the network hit their KPI, customer satisfaction, productivity and profitability targets.
• Coaching and mentoring Service Advisors and Service Managers, lifting capability wherever you go.
• Rolling out and embedding service processes, reporting standards and operational best practice.
• Leading performance improvement initiatives in departments that need a hand.
• Playing a hands-on role in network growth, including acquisitions, restructures and departmental development projects.

Skills

Automotive service operations

DMS knowledge

Leadership

Communication

Travel flexibility

Job description

Queensland based | National network | Vehicle allowance + commissions + all travel covered

Make an impact everywhere you go.

What's in it for you

• A Queensland-based role with the variety of a national network.
• Vehicle allowance, including tolls.
• Achievable monthly commissions.
• Travel, accommodation, fuel and associated work expenses fully covered.
• Mobile phone allowance.
• Laptop and standard tools of trade supplied.
• Direct support and mentoring from the Head of Service.
• Exposure to multiple brands, dealerships and leadership opportunities across the Team Moto network.

Team Moto is looking for a sharp, adaptable service leader to join us in a brand-new role built for people who thrive on variety. As our Network Service Manager, you'll report directly to the Head of Service and step in wherever the network needs you most. One week you might be steadying a busy workshop during a manager's leave. The next, you could be turning around a department's performance or helping bring a newly acquired dealership into the Team Moto way of doing things.

You’ll be based in Queensland, but your office could be any one of our dealerships. Expect a new site most weeks, with interstate travel from time to time. If that sounds exciting rather than exhausting, keep reading.

What you’ll be doing

• Stepping in as Service Manager during leave, vacancies and periods of operational support, keeping workshops running smoothly and customers happy.
• Helping service departments across the network hit their KPI, customer satisfaction, productivity and profitability targets.
• Coaching and mentoring Service Advisors and Service Managers, lifting capability wherever you go.
• Rolling out and embedding service processes, reporting standards and operational best practice.
• Leading performance improvement initiatives in departments that need a hand.
• Playing a hands-on role in network growth, including acquisitions, restructures and departmental development projects.

Who we’re looking for

This role suits an experienced Service Manager who wants a dynamic, varied role with real influence across a growing network. It's also a genuine step up for a high-performing Service Advisor who's ready for leadership and wants to learn directly from our Head of Service.

You’ll bring:

• Proven experience in automotive service operations.
• Strong DMS knowledge and solid service administration skills.
• Service Manager experience (preferred), or standout Service Advisor experience with clear leadership ambitions.
• A sound understanding of workshop productivity, efficiency, WIP management, customer experience and financial performance.
• Strong communication, leadership and stakeholder management skills.
• The flexibility to travel and the confidence to walk into a new dealership and make an impact quickly.