Network Operations Engineer

Aussie Broadband; City of Greater Dandenong; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

26 weeks parental leave

Discounted internet

20% off Mobile

Fitness Passport

Flexible working arrangements

EAP

Merchandise allowance

Job summary

Aussie Broadband is seeking a Network Operations Engineer to join the Network Operations Centre on a 24/7 rotating roster. You will monitor network health, respond to incidents, and support changes to keep our services reliable for customers.

Working in a multi-disciplinary team, you will help ensure resilient, high-quality digital experiences and collaborate with multiple stakeholders across engineering and operations. Strong networking, Linux, and containerisation skills are essential.

Qualifications

• Sound networking experience in an ISP or large enterprise.

Responsibilities

• Monitor network and systems events to proactively identify issues.
• Manage incidents through troubleshooting, escalation, and post-incident reviews.
• Support planned changes, maintenance and upgrades while managing risk.
• Identify and treat problems proactively and reactively.
• Action service requests within operational targets.
• Spot risks to network security and resiliency and coordinate resolutions.
• Create and update technical playbooks and knowledge articles.
• Collaborate with Engineering, Platforms, Provisioning, Products and Support on incidents and changes.

Skills

Networking experience

IPv4/IPv6

Troubleshooting

Linux

Containerisation

Communication

Security awareness

Education

Cisco CCNA

ITIL 4

Tools

LogicMonitor

Grafana

Jira

ServiceNow

VMware

Docker

Kubernetes

Job description

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.We'reproud to have been named one of Australia's Top Employers by HRD magazine.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services,operatestwo Tier 1 voice providers inAustraliaand ownsfibreinfrastructure.

Our culture is built on five values that guide everything we do:

Don'tbe ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.We'reproud to have been named one of Australia's Top Employers by HRD magazine.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services,operatestwo Tier 1 voice providers inAustraliaand ownsfibreinfrastructure.

Our culture is built on five values that guide everything we do:

Don'tbe ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun

About the role

Due to an internal move, we’re looking for a Network Operations Engineer to join our Network Operations Centre on a 24/7 rotating roster. In this critical role, you’ll help ensure our network and key service platforms continue to perform reliably, keeping our customers connected to the people, services and moments that matter most.

As part of our NOC, you’ll help keep Aussie Broadband’s network and critical service platforms performing reliably for our customers. You’ll monitor network health, respond to incidents, support planned changes and maintenance, manage operational risks, and work closely with teams across the business to deliver a resilient, high-quality digital experience.

What you’ll be doing

• Monitoring network and systems events to proactively identify issues.
• Managing incidents through troubleshooting, escalation, stakeholder communication and post-incident reviews.
• Supporting planned changes, maintenance and upgrades while managing risk to the network and customers.
• Identifying and treating problems proactively and reactively.
• Actioning service requests within agreed operational targets.
• Spotting risks and threats to network security and resiliency, then working cross-functionally to resolve them.
• Creating and updating technical knowledge documents, including playbooks, work instructions and knowledge articles.
• Working with stakeholders across Engineering, Platforms, Provisioning, Products, Customer Support and other teams on incidents, changes, projects and new product rollouts.

What we’re looking for

• Sound technical networking experience, ideally in an ISP or large enterprise environment.
• Strong understanding of networking protocols and technologies such as IPv4, IPv6, CG-NAT, MPLS, IPSEC, Segment Routing, BGP, OSPF, IS-IS, VLANs, EVPN, VXLAN, VRF, DNS, DHCP, PPPoE and RADIUS.
• Good active and passive network troubleshooting skills.
• Understanding of network design, service dependencies, ISP service platforms and operational support functions.
• Experience with monitoring, alerting and observability concepts including logs, metrics, dashboards and event correlation.
• Ability to perform basic fault triage across Linux and application-based systems using established procedures and runbooks.
• Familiarity with virtualisation and containerisation technologies.
• Clear communication skills and the ability to share technical detail with the right stakeholders.
• A willingness to learn, adapt and contribute in a multi-domain, 24x7x365 rotating roster environment.

• Relevant certifications such as Cisco CCNA, Juniper JNCIA, Fortinet NSE, ITIL 4 or network security certifications.
• Experience with Cisco ASR9k, Cisco NCS, Juniper routers, Cisco Nexus switches, EVPN, Fortinet firewalls, Fortinet CG-NAT or Corero DDoS Protection.
• Experience with tools such as LogicMonitor, Grafana, Jira or ServiceNow.
• Knowledge of routing protocols, MPLS technologies, peering, transit, content management and the NBN network.
• Experience with Linux operating systems, VMware, KVM, Docker or Kubernetes.

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off Mobile services

• Fitness Passport for access to multiple gyms and pools across Australia

• Flexible working arrangements

• Employee Assistance Program (EAP)

• Discounts with Specsavers, HCF, and many more

• Monthly rewards and recognition

• Internal training and development resources to support your career growth

• Yearly Aussie merch allowance

Ready to Join?

Hit the apply button to submit your application and our team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

For questions, reach out to *******@team.aussiebroadband.com.au. Just note that all applications must be submitted via the job link.

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