Senior Field Technician I Adelaide Metro

nbn® Australia; Adelaide; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

18 weeks parental leave

Gym membership discounts

Device allowance

Salary sacrifice options

Inclusive work culture

Supportive team

Job summary

nbn is seeking a Senior Field Technician based in the Adelaide Metropolitan area to deliver end-to-end field service across homes and businesses. You will resolve complex network faults, support restorations, and mentor fellow technicians while upholding safety and quality standards.

Ideal candidates have ACMA licence and may hold Cert III/Cert IV in Telecommunications, with strong problem-solving and customer service skills. This is a permanent full-time role with opportunities for growth.

Qualifications

• ACMA licence preferred but not required.
• Cert III or Cert IV in Telecommunications preferred.
• Experience across HFC, fibre and copper networks.

Responsibilities

• Install to repair and maintenance across homes and businesses.
• Resolve complex network faults and support restorations.
• Mentor technicians and uplift field capability.
• Uphold safety, quality and compliance standards.

Skills

Technical troubleshooting

Field service

Customer service

Time management

Problem solving

Mentoring

Communication

Education

Cert III/Cert IV in Telecommunications

ACMA licence (preferred)

Job description

Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day.

As a Senior Field Technician within a Service team, you'll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers' faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future.

**We are looking for candidates based in the Adelaide Metro area**

A bit about your role

As part of a field service team based in the Adelaide Metropolitan area, you'll discover a diverse and dynamic workplace where no two days are alike. You'll enjoy a wide variety of work right across our network and within the homes and businesses of our customers, with a view to deliver timely, high quality and brilliant customer service.

In your day to day work you'll be the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance, you'll see the impact of your work in real time with every satisfied customer. You'll collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship and career progression at every step.

As a Senior Field Technician, you'll be a trusted expert within the field workforce. Working across multiple technologies, you'll resolve complex network faults, support service restorations, mentor technicians and play a key role in maintaining the safety, quality and performance standards of the nbn network. You'll also provide guidance to field teams, helping uplift capability, share best practice and support the resolution of escalated service issues.

A bit about you

To thrive in this role, you'll be an autonomous and motivated self-starter, with extensive experience across HFC, fibre and copper network installation, assurance, restoration and fault diagnostics. You'll have an appetite to embrace a complex industry while learning and developing on the job.

Ideal candidates for this role will have an ACMA licence (preferred but not required), preferably with a Cert III or Cert IV in Telecommunications, and draw on their dedication, drive and customer service skills to deliver service with integrity and solutions with a smile every day.

What you'll put in:

• Current Driver's Licence
• Strong communication skills, both written and verbal
• Approachable and caring attitude to customer service
• Ability to be a positive role model within a dynamic team environment
• Self-motivated, with strong time management and the ability to prioritise work effectively
• Passion for problem-solving
• Strong technical troubleshooting and fault-finding capability across multiple technologies
• Experience managing complex service restoration activities and supporting the resolution of escalated network faults across multiple access technologies
• Practical experience in civil avoidance and remediation techniques that minimise customer disruption and installation costs, including paver removal and reinstatement, dig-down repairs, shallow excavation and the safe operation of civil construction equipment such as trenchers where required. The ability to assess site conditions and identify less invasive installation methods will be highly regarded.
• Proven ability to support, coach and mentor field technicians
• Commitment to safety, quality and compliance standards
• An appetite for challenge
• Comfort working to tight deadlines
• Confidence to act with autonomy, integrity and pace under pressure
• Availability to work required hours within the 7am-7pm timeslot and travel to areas of work away from your nominal place of residence where required

What you'll get out:

• 18 weeks of paid parental leave
• Discounted gym memberships + other corporate benefits
• Device allowance or mobile device
• Options for salary sacrificing
• An inclusive work culture that prioritises balance and wellbeing
• A dedicated and caring team of subject matter experts to train and support you

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network, a network made for more. Not just a way for everyone to do the things they love, but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing [e-mail] or calling our Recruitment Accessibility Enquiry Line on [phone].

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note that this role is a permanent opportunity. To be eligible for this role, you must have full working rights in Australia.