Network Operations Analyst - Brisbane

Webhosting; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Megaport, a global leader in Network as a Service, is seeking a Network Operations Analyst to join the Network Team in Brisbane. You will handle operational excellence, incident response, and proactive improvements for a high-performance network infrastructure that supports bare-metal and cloud-adjacent workloads.

The role requires hands-on troubleshooting, RCA execution, and ongoing documentation, with a focus on reliability, capacity planning, and ownership in a production-critical environment

Responsibilities

• Operate, maintain, and improve logical data and security network including edge routers, core switches, and firewalls
• Troubleshoot and resolve medium- and high-complexity network incidents with external providers and partners
• Provide L1/L2 (and partial L3) network support to customers and internal teams with clear communication and SLA adherence
• Perform root cause analysis (RCA) and implement preventive actions to avoid incident recurrence
• Plan and support network expansions, topology changes, and capacity upgrades
• Maintain accurate network documentation, procedures, and incident records
• Manage and improve network monitoring systems, including alerts, graphs, and thresholds

Job description

Hybrid Full-time Not specified Operations

Job Description

About MegaportWe're not your typical tech company – and we don't want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We're publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more.

Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. Our Team CultureWe're a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone's voice matters. We take our work seriously, but not ourselves.

We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We're committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don't meet every requirement? That's okay.

The Role

Latitude.sh, now part of Megaport, delivers high-performance Compute-as-a-Service built for latency-sensitive, scalable, and modern workloads. With Megaport's global Network-as-a-Service platform, customers now gain instant access to dedicated compute tightly paired with private, on-demand connectivity. The Network Team at Latitude.sh is a critical pillar in ensuring stable, secure, and high-performance connectivity for our customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud-adjacent workloads.

Our environment includes carrier-grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands-on, deeply technical, and driven by ownership, reliability, and continuous improvement. We are looking for a Network Operations Analyst to join our Network Team, capable of handling operational excellence, incident response, and proactive improvements in a production-critical environment.

Key Responsibilities

• Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls;
• Actively troubleshoot and resolve medium and high-complexity network incidents, including interaction with transit providers, IXs, and data center partners when required;
• Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence;
• Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents;
• Plan and support network expansions, topology changes, and capacity improvements;
• Maintain accurate and up-to-date network documentation, procedures, and incident records;
• Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds;
• Act with a strong sense of ownership and urgency, especially during off-hours and critical incidents.

Network Operations Analyst - Brisbane Brisbane, QLD, AU