Network Operations Analyst: Incident Response & Improvement

Webhosting; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Megaport, a global leader in Network as a Service, is seeking a Network Operations Analyst to join the Network Team in Brisbane. You will handle operational excellence, incident response, and proactive improvements for a high-performance network infrastructure that supports bare-metal and cloud-adjacent workloads.

The role requires hands-on troubleshooting, RCA execution, and ongoing documentation, with a focus on reliability, capacity planning, and ownership in a production-critical environment

Responsibilities

• Operate, maintain, and improve logical data and security network including edge routers, core switches, and firewalls
• Troubleshoot and resolve medium- and high-complexity network incidents with external providers and partners
• Provide L1/L2 (and partial L3) network support to customers and internal teams with clear communication and SLA adherence
• Perform root cause analysis (RCA) and implement preventive actions to avoid incident recurrence
• Plan and support network expansions, topology changes, and capacity upgrades
• Maintain accurate network documentation, procedures, and incident records
• Manage and improve network monitoring systems, including alerts, graphs, and thresholds

Job description

Megaport, a global leader in Network as a Service, is seeking a Network Operations Analyst to join the Network Team in Brisbane. You will handle operational excellence, incident response, and proactive improvements for a high-performance network infrastructure that supports bare-metal and cloud-adjacent workloads.

The role requires hands-on troubleshooting, RCA execution, and ongoing documentation, with a focus on reliability, capacity planning, and ownership in a production-critical environment