Network Operations Engineer

Megaport; City of Brisbane; On-site; AUD 120,000 - 165,000; Full time

Benefits offered by this job

Hybrid work model

On-Call rotation

Remote-friendly culture

Parental leave

Birthday leave

Study leave

Wellness allowance

Learning support

Modern workspace

Job summary

Megaport in Brisbane is seeking a Network Operations Engineer to lead operations and maintenance of the next-generation network. You will work with engineering teams to deliver scalable, reliable and elastic services, focusing on automation and customer experience.

Ideal candidates bring strong routing protocol knowledge (ISIS, BGP, MPLS TE/L2/L3 VPN) and experience with DWDM/ROADM, Juniper, Cisco and Nokia hardware, plus Linux scripting (Python/Perl) for automation.

Qualifications

• Passionate about technology and using technology to solve problems.

Responsibilities

• Operations and maintenance of Megaport’s next-generation network.
• Major network and Level 3 customer incident fault resolution.
• Network capacity management activity ensuring availability, forecasting/planning & deployment.
• Document all work completed in Megaport’s OSS/BSS systems.
• Ensure appropriate monitoring is implemented for network equipment.
• Maintain technical relationships with vendors and internal engineering teams.
• Provide escalation support for network operations centre staff, sales, deployment, and other business units.
• Provide technical summaries of proposed, planned, and completed technical work.
• Evaluation, testing, and certification of new network hardware, systems and software.
• Development and delivery of training to Network Operations staff.
• Work with Engineering on network enhancement projects.

Skills

ISIS

BGP

MPLS Traffic Engineering

MPLS L2/L3 VPN

DWDM

ROADM

Juniper

Cisco

Nokia hardware

Linux

Python

Perl

Automation

Tools

OSS/BSS systems

Job description

Your Role

This role reports to the Network Operations Engineering Manager and is responsible for network operations and maintenance and providing level 3 support for services that Megaport customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable, and resilient network, with a focus on automation and providing elastic services to customers on demand.

Passionate about scalable networking with an interest in automation and software, you will work on robustly solving problems with a focus on customer experience and the end product. Ideally, you have come from a telecommunications or content distribution network background with experience working on large global networks and an intimate knowledge of routing protocols and label switching. Experience with SDN and cloud-based networking concepts is a must.

Responsibilities

• Operations and maintenance of Megaport’s next-generation network
• Major network and Level 3 customer incident fault resolution
• Network capacity management activity ensuring availability, forecasting/planning & deployment
• Document all work completed in Megaport’s OSS/BSS systems
• Ensure appropriate monitoring is implemented for network equipment
• Maintain technical relationships with vendors and internal engineering teams
• Provide escalation support for network operations centre staff, sales, deployment, and other business units
• Provide technical summaries of proposed, planned, and completed technical work
• Evaluation, testing, and certification of new network hardware, systems and software
• Development and delivery of training to Network Operations staff
• Work with Engineering on network enhancement projects

Qualifications

• Passionate about technology and using technology to solve problems
• Strong work ethic and willingness to continuously improve yourself
• Focus on end user experience, taking the extra step so that users can get the most from their services
• Proven strong background in network incident resolution, incident mitigation, deployment, and maintenance
• Production experience in ISIS, BGP, MPLS Traffic Engineering, and MPLS L2/L3 VPN
• Production experience operating optical networks, particularly with DWDM and ROADM systems
• Production experience operating transit networks including managing upstream, downstream and peering relationships
• Production experience in Juniper, Cisco and Nokia hardware platforms
• Experience managing network hardware installations and single-mode fiber optics patching at 3rd party data centres
• Linux OS and Perl or Python coding experience will be highly regarded
• Be proactive and self-motivated
• Organised with a strong attention to detail
• Exceptional time management skills
• Have the ability to take initiative and work effectively in a rapidly changing environment
• Ability to work autonomously as well as in remote teams

Benefits

• Hybrid work model: Three days a week in the Brisbane office, with flexibility to work remotely or from the office on other days
• On-Call: Weekend and public holiday shifts are part of a rotating on-call schedule approximately every 10 weeks to ensure continuous coverage and support availability
• Flexible working environment – a remote‑first culture with coworking options available
• Generous leave plans – including parental leave, birthday leave, and a purchased annual leave program
• Health and wellness support – through a wellness allowance and employee wellbeing initiatives
• Comprehensive learning support – generous study and training allowance plus paid study leave
• Creative, modern workspaces – designed to inspire when you're not working remotely
• Motivated, inclusive team – work alongside industry experts and fresh talent
• Recognition programs – celebrate achievements with our Legend and Kudos award