Network Engineer

hammondcare; St Leonards; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

NFP salary packaging

Parental leave (14 weeks)

Hybrid work options

Discounts on products

Healthcare memberships

Counselling support

Wellbeing programmes

Referral bonuses

Professional development

Job summary

HammondCare in St Leonards, NSW, is seeking a Network Engineer to design, implement and maintain enterprise voice, data and security services across its environment. The role emphasizes availability, performance and hybrid work.

You will provide Level 3 support for complex telephony and networking issues, develop documentation, and collaborate with carriers and vendors. A Bachelor’s degree and 5+ years in network engineering are expected.

Qualifications

• Bachelor's degree in IT related discipline.
• At least 5 years' demonstrated experience as a Network Engineer.
• Experience designing, implementing, and supporting enterprise voice, security, networking infrastructure.
• Strong knowledge of SD-WAN, WAN, VoIP, and Azure networking.
• Familiarity with industry standards and best practices.
• Ability to work across diverse technology environments.

Responsibilities

• Design, implement, maintain, and optimise enterprise voice, data, and network security services across the HammondCare environment
• Provide Level 3 technical support, troubleshooting and resolving complex telephony, networking, and security related issues
• Develop and maintain technical documentation, network diagrams, standards, procedures, reports, and operational records
• Analyse, evaluate, and support the implementation of communications technologies, carrier services, and infrastructure solutions.
• Lead and mentor network engineers, IT teams, and operational staff
• Monitor service levels and manage outages
• Coordinate and support network infrastructure projects

Skills

SD-WAN

Azure networking

VoIP

Networking design

TCP/IP

Firewalls

Security

WAN/LAN

Cloud networking

Troubleshooting

Education

Bachelor's degree in IT related discipline

Job description

About us

HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.

When it comes to our people - those we serve and those who serve - we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.

We've been caring for people for over 90 years - so, if you love to care, join us, and make a career move that matters.

It's not just care, it's HammondCare.

About the Opportunity

The Network Engineer is a key role within HammondCare, responsible for planning, implementing and maintaining the voice and data communication services, with a focus on maximum availability and operational performance.This is permanent full time, based at St Leonards with hybrid working opportunities.

How you’ll make an impact:

• Design, implement, maintain, and optimise enterprise voice, data, and network security services across the HammondCare environment
• Provide Level 3 technical support, troubleshooting and resolving complex telephony, networking, and security related issues
• Develop and maintain technical documentation, network diagrams, standards, procedures, reports, and operational records
• Analyse, evaluate, and support the implementation of communications technologies, carrier services, and infrastructure solutions.
• Act as the primary technical liaison for telecommunications carriers, vendors, and service providers, including service delivery and billing management
• Deliver guidance, knowledge transfer, and mentoring for network engineers, IT teams, and operational staff
• Monitor and manage internet, and telecommunications services against service level agreements and business requirements
• Implement, monitor, and optimise networking, Security and Voice communications platforms to ensure performance, reliability, and service availability
• Analyse network performance, traffic patterns, capacity, and utilisation trends, providing recommendations for continual improvement and optimisation
• Participate in and support change, incident, problem, and service management processes in accordance with corporate governance frameworks
• Coordinate the ongoing support and operation of critical voice and data communication services to maintain system availability, resilience, and reliability.
• Lead and support network infrastructure projects, upgrades, technology refreshes, and service improvement initiatives
• Maintain network and voice system security, patching, firmware management, and platform lifecycle activities
• Design, implement, and manage enterprise SD-WAN and WAN connectivity services to support organisational performance and resilience objectives.
• Monitor and maintain network resilience, business continuity, and operational readiness across communications infrastructure
• Participate in after-hours support, major incident response, and on-call escalation activities as required

What we can offer you

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
• Additional leave purchase options and 14 weeks paid parental leave
• Flexible working options, including hybrid arrangements
• Discounts on everyday products and services
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
• Free access to independent counselling support for employees and families
• Health & Wellbeing programmes
• Reward & Recognition programmes
• Referral bonuses
• Career and professional development opportunities

About you

• Demonstrated commitment to supporting and aligning with HammondCare's Christian Mission, Motivation, and Mission in Action
• Bachelor's degree in IT related discipline
• At least 5 year's demonstrated experience as a Network Engineer or Senior Network Engineer
• Extensive experience designing, implementing, and supporting enterprise voice, security, networking, and communications infrastructure across diverse technology environments
• Strong understanding of industry standards, regulatory requirements, and best practices relevant to telecommunications, networking, and data communications
• Broad knowledge of modern communications technologies, including cloud networking, data centres, SD-WAN, WAN, VoIP, wireless, and collaboration platforms
• Technical expertise in routing, switching, TCP/IP networking, routing protocols, firewalls, cloud voice services, and Azure networking
• Strong understanding of SD-WAN architecture, Network Security, and Network authentication
• Excellent analytical, troubleshooting,