Network Engineer

Dementia; St Leonards; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

NFP salary packaging

Meals and entertainment benefit

14 weeks parental leave

Hybrid working arrangements

Discounts on everyday products

Health & Wellbeing programmes

Referral bonuses

Job summary

HammondCare is seeking a Network Engineer to design, implement, and maintain enterprise voice and data services in a highly available environment. The role is based in St Leonards with hybrid working options.

You will provide Level 3 support for telephony, networking, and security, develop documentation, and lead network-related projects while ensuring service performance aligns with SLAs.

Qualifications

• Bachelor’s degree in IT related discipline.
• 5+ years’ experience as Network Engineer or Senior Network Engineer.
• Experience designing, implementing, and supporting enterprise voice, security, networking infrastructure.
• Strong understanding of SD-WAN, WAN, VoIP, and Azure networking.
• ITIL certification and IT security experience desirable.

Responsibilities

• Design, implement, maintain, and optimise enterprise voice, data, and network security services across HammondCare environment.
• Provide Level 3 technical support, troubleshooting and resolving complex telephony, networking, and security issues.
• Develop and maintain technical documentation, network diagrams, standards, procedures, reports.

Skills

Network engineering

SD-WAN

Azure networking

VoIP

Cybersecurity

Networking design

Education

Bachelor’s degree in IT related discipline

Tools

Cisco

Meraki

Sophos

Job description

About us

HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise. When it comes to our people – those we serve and those who serve – we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs. We’ve been caring for people for over 90 years – so, if you love to care, join us, and make a career move that matters. It's not just care, it's HammondCare.

About the Opportunity

The Network Engineer is a key role within HammondCare, responsible for planning, implementing and maintaining the voice and data communication services, with a focus on maximum availability and operational performance. This is permanent full time, based at St Leonards with hybrid working opportunities.

How you’ll make an impact:

• Design, implement, maintain, and optimise enterprise voice, data, and network security services across the HammondCare environment
• Provide Level 3 technical support, troubleshooting and resolving complex telephony, networking, and security related issues
• Develop and maintain technical documentation, network diagrams, standards, procedures, reports, and operational records
• Analyse, evaluate, and support the implementation of communications technologies, carrier services, and infrastructure solutions.
• Act as the primary technical liaison for telecommunications carriers, vendors, and service providers, including service delivery and billing management
• Deliver guidance, knowledge transfer, and mentoring for network engineers, IT teams, and operational staff
• Monitor and manage internet, and telecommunications services against service level agreements and business requirements
• Implement, monitor, and optimise networking, Security and Voice communications platforms to ensure performance, reliability, and service availability
• Analyse network performance, traffic patterns, capacity, and utilisation trends, providing recommendations for continual improvement and optimisation
• Participate in and support change, incident, problem, and service management processes in accordance with corporate governance frameworks
• Coordinate the ongoing support and operation of critical voice and data communication services to maintain system availability, resilience, and reliability
• Lead and support network infrastructure projects, upgrades, technology refreshes, and service improvement initiatives
• Maintain network and voice system security, patching, firmware management, and platform lifecycle activities
• Design, implement, and manage enterprise SD-WAN and WAN connectivity services to support organisational performance and resilience objectives
• Monitor and maintain network resilience, business continuity, and operational readiness across communications infrastructure
• Participate in after-hours support, major incident response, and on-call escalation activities as required

What we can offer you

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
• Additional leave purchase options and 14 weeks paid parental leave
• Flexible working options, including hybrid arrangements
• Discounts on everyday products and services
• Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
• Free access to independent counselling support for employees and families
• Health & Wellbeing programmes
• Reward & Recognition programmes
• Referral bonuses
• Career and professional development opportunities

About you

• Demonstrated commitment to supporting and aligning with HammondCare's Christian Mission, Motivation, and Mission in Action
• Bachelor’s degree in IT related discipline
• At least 5 year’s demonstrated experience as a Network Engineer or Senior Network Engineer
• Extensive experience designing, implementing, and supporting enterprise voice, security, networking, and communications infrastructure across diverse technology environments
• Strong understanding of industry standards, regulatory requirements, and best practices relevant to telecommunications, networking, and data communications
• Broad knowledge of modern communications technologies, including cloud networking, data centres, SD-WAN, WAN, VoIP, wireless, and collaboration platforms
• Technical expertise in routing, switching, TCP/IP networking, routing protocols, firewalls, cloud voice services, and Azure networking
• Strong understanding of SD-WAN architecture, Network Security, and Network authentication
• Excellent analytical, troubleshooting, and problem‑solving skills, with the ability to diagnose and resolve complex technical issues
• Experience with Cisco, Meraki, Sophos, and similar enterprise networking technologies
• Excellent communication, stakeholder management, customer service, and project delivery capabilities
• Ability to work independently, collaborate effectively, and provide on‑call/after‑hours support when required
• Desirable Certification in cisco or equivalent (CCNP, CCIE, CCNA)
• ITIL certification
• IT security experience
• Experience in network technologies, architectures, and solution design

Pre- Employment Checks

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

Make a difference every day to the lives of older Australians in need by joining the team at HammondCare.

We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not‑for‑profit, Christian foundations and backed by research and clinical expertise. We’ve been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life’s most difficult circumstances. Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do. It's not just care, it's HammondCare.

We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years.

Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care. We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills. Plus, enjoy a $1,000 bonus for successful employee referrals. As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits!

Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres. When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.