Neighbourhood Care Partner

Uniting NSW & ACT; Canberra; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Training & Development

Salary Packaging up to $18,550 tax‑ex‑

Private Health Insurance

Wellbeing programs

Employee retail discounts

Referral Program

Job summary

Uniting NSW & ACT is seeking a dedicated Case Manager to lead delivery of person-centred home and community care services across the ACT. You will coordinate care planning, support clients to stay in their homes longer, and be the primary contact for client needs, funding considerations, and team collaboration.

The role involves travel across ACT and surrounding areas, and requires strong communication with clients, families, and healthcare partners.

Qualifications

• Experience in aged care and Home and Community Care case management.
• Ability to plan services within funding budgets.
• Experience communicating with clients and families.

Responsibilities

• Lead case management and delivery of person-centred home and community care services.
• Coordinate care planning to support clients to live at home.
• Act as central point of contact for clients and coordinate service delivery.

Skills

Case management

Aged care knowledge

Client communication

Driver’s license

Education

First Aid Certificate

Tools

Client management systems

Own vehicle

Job description

• Some travel required across ACT and surrounding areas.
• Full time, permanent position
• Competitive Base Salary + Super + NFP Salary Packaging

Uniting is one of the largest and most trusted not-for-profit providers of aged care in Australia. Each year, we support around 10,000 people to stay independent in their homes and communities across NSW and the ACT. We actively advocate for the right of every senior to age in comfort and dignity, wherever and however they live. We value diversity and always welcome everyone, exactly as they are.

What You’ll Be Doing

Responsible for leading case management and the delivery of person-centred home and community care services. In this role, you will facilitate the delivery of person-centred quality services to support our clients to live in their homes for longer and stay connected to their local community.

The role will be the central point of contact for clients and be responsible for care planning services to support individual needs based on available funding.

Key Role Responsibilities

• Some travel required to visit clients within their homes across the ACT and surrounding areas.
• Advocate for client choice, informed decision making and flexibility to support independence, social engagement, and quality of life.
• Plan services for clients that meet their individual needs within their funding budget.
• Identify and elevate vulnerable and at-risk clients, as well as those with complex care planning needs.
• Participate in local governance, continuous improvement, and risk management activities to ensure that we are delivering quality and safe services.
• Ensure adherence to Uniting’s values, policies, and procedures as well as relevant legislative requirements.
• Ensure integration and collaboration across Home and Community Care, and Uniting.
• Ensure the safety and wellbeing of yourself, clients, and others always and undertake work in a safe manner in accordance with Uniting policies, procedures, and directives.
• Collaborating with team members to lead and coordinate of service delivery activities.

What We’re Looking For

Typically, this role requires prior experience within the aged care space including Home and Community Care within case management or strong understanding of Community services, as well as:

• A strong understanding of the Support at Home program.
• Previous experience communicating with clients, client families and the boarder healthcare community.
• Have managed client care budgets.
• Experience using client management systems.Must hold a current Australian driver’s licence, own vehicle, and comprehensive car insurance.
• Hold a current First Aid Certificate.

What We Offer You

• Training & Development: Hands-on training, development, and mentoring with a leading provider.
• Positive Impact: Join an organisation that positively impacts clients and the community.
• Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
• Wellbeing programs:including free 24/7 confidential counselling services for you and your family via Telus Health.
• Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas.
• Referral Program: Earn a $250 gift voucher each time you refer a new employee who stays for 2 months.
• Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
• Private Health Insurance: Access to affordable private Health Insurance for yourself or family.

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks