Neighbourhood Care Partner

Uniting; Canberra; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 tax‑f​r

Telus Health confidential counselling

Employee discounts

Referral program: $250 voucher

Fitness Passport

Private Health Insurance

Training & Development

Job summary

Uniting is seeking a Neighbourhood Care Partner to lead case management and deliver person-centred home and community care services. You will be the central contact for clients, coordinating care planning within available funding, and ensuring services support independence at home.

The role requires travel across the ACT and surrounding areas, and a commitment to safety, quality, and compliant practice in a not-for-profit setting.

Qualifications

• Experience in aged care or home and community care case management.
• Ability to manage client care budgets and plan services within funding.
• Experience using client management systems; valid driver’s license and access to a vehicle.
• First Aid certification and ability to coordinate with healthcare providers.

Responsibilities

• Lead case management and delivery of person-centred home and community care services.
• Facilitate delivery of quality services to help clients stay independent at home.
• Serve as central contact for clients and coordinate care planning within funding.
• Travel across ACT and surrounding areas to visit clients.
• Advocate for client choice and flexible services for independence.

Skills

Client communication

Budget management

First Aid

Driver's license

Own vehicle

Car insurance

Tools

Client management systems

Job description

Neighbourhood Care Partner

Located in Deakin, ACT

Some travel required across ACT and surrounding areas.

Full time, permanent position

Competitive Base Salary + Super + NFP Salary Packaging

Uniting is one of the largest and most trusted not-for-profit providers of aged care in Australia. Each year, we support around 10,000 people to stay independent in their homes and communities across NSW and the ACT. We actively advocate for the right of every senior to age in comfort and dignity, wherever and however they live. We value diversity and always welcome everyone, exactly as they are.

What You’ll Be Doing

Responsible for leading case management and the delivery of person-centred home and community care services. In this role, you will facilitate the delivery of person-centred quality services to support our clients to live in their homes for longer and stay connected to their local community.

The role will be the central point of contact for clients and be responsible for care planning services to support individual needs based on available funding.

Key Role Responsibilities

• Some travel required to visit clients within their homes across the ACT and surrounding areas.
• Advocate for client choice, informed decision making and flexibility to support independence, social engagement, and quality of life.
• Plan services for clients that meet their individual needs within their funding budget.
• Identify and elevate vulnerable and at-risk clients, as well as those with complex care planning needs.
• Participate in local governance, continuous improvement, and risk management activities to ensure that we are delivering quality and safe services.
• Ensure adherence to Uniting’s values, policies, and procedures as well as relevant legislative requirements.
• Ensure integration and collaboration across Home and Community Care, and Uniting.
• Ensure the safety and wellbeing of yourself, clients, and others always and undertake work in a safe manner in accordance with Uniting policies, procedures, and directives.
• Collaborating with team members to lead and coordinate of service delivery activities.

What We’re Looking For

Typically, this role requires prior experience within the aged care space including Home and Community Care within case management or strong understanding of Community services, as well as:

• A strong understanding of the Support at Home program.
• Previous experience communicating with clients, client families and the boarder healthcare community.
• Have managed client care budgets.
• Experience using client management systems.
• Must hold a current Australian driver’s licence, own vehicle, and comprehensive car insurance.
• Hold a current First Aid Certificate.

What We Offer You

• Training & Development: Hands-on training, development, and mentoring with a leading provider.
• Positive Impact: Join an organisation that positively impacts clients and the community.
• Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
• Wellbeing programs: including free 24/7 confidential counselling services for you and your family via Telus Health.
• Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas.
• Referral Program: Earn a $250 gift voucher each time you refer a new employee who stays for 2 months.
• Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
• Private Health Insurance: Access to affordable private Health Insurance for yourself or family.

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks.