NDIS Support Coordinator (Fixed Term)

Uniting NSW & ACT; Sydney; Hybrid; AUD 90,000 - 100,000; Full time

Benefits offered by this job

Referral bonus

Paid travel entitlements

Professional growth opportunities

Inclusive work environment

Corporate discounts

Job summary

Uniting NSW & ACT is seeking a Support Coordinator to empower participants in decision making, manage funding and service agreements, and connect them with community resources. Based across North Parramatta, Leichhardt or Campbelltown, you’ll work 38 hours per week in a hybrid pattern with two days remote.

The role requires a Diploma or higher in disability or related fields, strong NDIS knowledge, and solid report-writing skills.

Qualifications

• Diploma or higher tertiary qualifications in disability/community services/social sciences/allied health.
• Knowledge of the NDIS Code of Conduct, Practice Standards, and the NDIS Act 2013 and rules.
• Experience with person-centred approaches and building capacity for choice and control.
• Proficiency with Microsoft Office and client database systems; strong report writing/record-keeping.

Responsibilities

• Explore options with participants to support decision making about choices and options.
• Assist participants to establish MyID, navigate the NDIS Portal, and arrange service agreements.
• Negotiate services and prices for quotable supports as decided by the participant.
• Arrange assessments to determine funding needs (e.g., complex home mods).
• Liaise with Plan Managers on funding, types of support and payments.
• Link participants to mainstream/community services as required.
• Build capacity for coordination of supports and community participation.
• Resolve issues and ensure compliance with service agreements.

Skills

NDIS Code of Conduct

NDIS Act knowledge

NDIS Practice Standards

Microsoft Office

Record-keeping

Report writing

Time management

Client database systems

Education

Diploma or higher tertiary qualifications in disability/community services/social sciences/allied health

Tools

Microsoft Office

Client database systems

Job description

Full-time, 12-month contract with a view to permanency.38 hours per week from Monday to Friday across our North Parramatta, Leichhardt, and Campbelltown office sites as required

About the Opportunity

Employment Type: Full-time, 12-month contract, working 38 hours per week Monday to Friday, with the potential for ongoing employment, subject to business needs

Flexibility: Hybrid work from home 2 days per week and 3 days in the office

Location: Work across our North Parramatta, Leichhardt or Campbelltown sites as required from the office closest to your clients

Pay: Starting from SCHADS Level 4.1, $46.70 per hour + Super, plus salary packaging of up to $18,550 (less tax)

As the Support Coordinator, your role specifically will:

• Explore mainstream, community, advocate, informal and NDIS provider options with participants so they are engaged in the decision making of choices and options available.
• Support participants to establish their MyID account, navigate the NDIS Portal, negotiate services to be provided and support participants to establish service agreements with providers of their choice.
• Negotiate services and prices as part of any quotable supports as decided by the participant.
• Arrange any relevant assessments to determine the nature and type of funding required (e.g. complex home modifications).
• Liaise with Plan Managers on funding, support types, payments etc. where relevant.
• Link participants to mainstream and/or community services (e.g. housing, education, transport, health) as required.
• Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:
• Resolve problems or issues that arise.
• Understand their responsibilities under service agreements.
• Change or end a service agreement.

What you need to succeed:

Essential Qualifications:

• Diploma or higher tertiary qualifications in disability/community services/social sciences/allied health and equivalent knowledge/experience.

Experience:

• Knowledge of the NDIS Code of Conduct
• Knowledge of the NDIS Practice Standards and the NDIS Act 2013 and rules
• Sound understanding of the complex needs of people with disabilities and their families/ nominees/authorised representatives.
• Experience of effective and contemporary disability support models.
• Experience in developing and implementing person-centred approaches that support people to build their capacity for choice and control over their own lives
• Proven ability to establish active partnerships and achieve common desired outcomes with communities and other organisations.
• Proficient in the use of Microsoft Office and client database systems.
• Excellent report writing, time management and record-keeping skills.

Even Better:

• Fluency in a language other than English.
• Experience in working with First Nations communities and people from culturally and linguistically diverse backgrounds.

Mandatory prerequisite to employment requirements:

• Current Austraian driver's licenceand willingness to use own or private vehicle (with relevant insurances) for work-related travel.
• paid NSW Working with Children Check (Service NSW)
• paid NDIS Worker Screening Check (Service NSW)
• National Criminal Record Check

In return we offer:

• Comprehensive induction training from Day 1 including buddy shifts.
• Referral bonus can be generously rewarded for referring a friend who joins Uniting.
• Receive paid travel entitlements, making your work more convenient and accessible.
• Extensive opportunities for professional growth.
• A supportive and inclusive work environment.
• Corporate discounts and cash-back programs with major retailers

About UnitingUniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability.Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversityAt Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.