NDIS Support Coordinator: Empower Independence & Choice

Work Initiatives; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

ITEC Group is seeking a dedicated Support Coordinator to assist NDIS participants in Cairns region. You’ll help participants understand and implement their plans, coordinate varied supports, and promote independence and choice while working with families, providers and the broader community.

The role emphasises person-centred practice, cultural safety, and collaboration across services. Travel to remote communities may be required; a current driver’s licence is beneficial.

Qualifications

• Certificate IV, diploma or degree in Community Services, Disability, Human Services, Social Work or a related discipline, or equivalent demonstrated experience.
• Compliance with NDIS Worker Screening requirements.
• Proven experience working with people living with disability and complex care needs, utilising a person-centred approach.
• Experience managing a caseload of participants in a billable hour environment.

Responsibilities

• Engage participants to understand goals, strengths, risks and support needs in line with their NDIS plan.
• Support participants to build skills, confidence and knowledge to navigate the NDIS and broader service systems.
• Provide guidance to participants to understand plan budgets, funding categories and service options, enabling informed decision making.
• Facilitate participant choice and control by supporting independent engagement with supports and services.
• Support participants to prepare for plan reviews and reassessments.
• Coordinate participant access to appropriate informal, mainstream and funded supports.
• Assist participants with crisis planning and identification of appropriate escalation pathways.
• Produce accurate and timely reports in line with NDIA requirements and organisational standards.
• Maintain accurate participant records in accordance with NDIS Practice Standards, privacy and record-keeping obligations.
• Establish and maintain effective working relationships with participants, families, carers and external stakeholders.
• Act as a key point of contact for coordination matters while maintaining professional boundaries.
• Contribute to service sustainability through ethical referrals and effective relationship management.
• Empower NDIS participants to understand their plans and connect them with service providers, building their capacity to live as independently as possible.
• Support participants to manage their budgets effectively.
• Maintain, monitor and manage caseload hours for own workload in line with organisational expectations, participant requirements and NDIS directives, guidelines and standards.
• Contribute to sustainable service growth through effective coordination and ethical practice.
• Contribute to commercially viable and scalable service delivery models through feedback and participation in continuous improvement activities.
• Ensure accurate and timely management of participant records.
• Monitor participant satisfaction and ensure appropriate escalation, investigation and corrective action occurs when required.
• Support audits and continuous improvement activities.
• Adhere to WHS compliance within service environments.
• Commitment to ongoing professional development.

Skills

Communication skills

NDIS market knowledge

Problem solving

Technology literacy

Travel to remote communities

Relationship management

Forward planning

Education

Community Services degree

NDIS Worker Screening

Job description

ITEC Group is seeking a dedicated Support Coordinator to assist NDIS participants in Cairns region. You’ll help participants understand and implement their plans, coordinate varied supports, and promote independence and choice while working with families, providers and the broader community.

The role emphasises person-centred practice, cultural safety, and collaboration across services. Travel to remote communities may be required; a current driver’s licence is beneficial.