NDIS Support Coordinator

OnSide Support Coordination; Gold Coast City; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Permanent role

4 days per week after probation

KMS reimbursement

Home office equipment provided

Professional development

Flexible working model

Employee Assistance Program

Job summary

OnSide is seeking a dedicated Support Coordinator to help clients navigate the NDIS plan and access community services. You will work with children, young people and adults to gather resources and support goals.

The role is permanent, with flexible hours (full time or 0.8 FTE 4 days when eligible), hybrid work from home and client visits across the Gold Coast. NDIS training and vehicle insurance included.

Qualifications

• Ability to build relationships while coordinating supports within the NDIS.
• Strong organisational and time-management skills for multi-client coordination.
• Commitment to high-quality client service and accessibility.

Responsibilities

• Build clients' capacity and support their NDIS plan goals.
• Coordinate supports across multiple providers and services.
• Support client independence across daily life activities.
• Manage and monitor funding budgets for each client, reporting as needed.
• Gather and document information for evidence-based reports and updates.
• Collaborate with stakeholders to link services and achieve client goals.

Skills

Relationship building

Organisational skills

Time management

Client service

NDIS screening check

Driver's license

Job description

OnSide offers dedicated Support Coordination services for people with an National Disability Insurance Scheme (NDIS) plan.

We connect clients to their communities and engage relevant providers to enable them to thrive.

Our team of Support Coordinators are NDIS experts, supporting our clients to navigate through the NDIS and their NDIS plan to deliver the best outcomes.

About You

If you live and breathe equality and are passionate about making the world a more inclusive and accessible place for all, becoming an OnSide Support Coordinator is the right role for you.

We’re looking for a collaborative, resourceful and client-oriented team player with exceptional organisation and client service skills to join our team.

With current client demand, we’re looking for the successful candidates to commence on 8 October.

Requirements

To be successful in this role, you’ll need:

• To be great at building relationships
• Awesome organisational skills
• To be able to set priorities and manage your time effectively
• The desire to make a difference
• An NDIS Worker Screening Check clearance
• A Current Driver’s license and well-maintained vehicle that meets current safety standards with comprehensive car insurance
• Eligibility to work in Australia
• To have completed the NDIS Quality and Safeguards Commission online Worker Orientation training module called ‘Quality, Safety and You’ prior to your commencement.

About the role

This is a permanent role available full time or part time (0.8 FTE minimum). You will be joining a national service that has been successfully operating since 2017.

As a Support Coordinator with OnSide you will provide varying levels of coordination and transition supports for children, young people and adults.

Working from each client’s NDIS plan you’ll support them to gather the resources and services they need, to support them to achieve their goals.

Flexible work arrangements! Our work pattern generally includes 1-2 days per week working from your home office, 1-2 days per week visiting clients in the community and 1 day per week at one of our office locations to enable collaboration with the team.

These positions are commencing soon due to ongoing demand for our services.

Responsibilities

Your responsibilities will include:

• Supporting the OnSide clients to build their capacity, while supporting their understanding of the NDIS and supporting their choice and control in implementing their NDX plan goals.
• Coordinate a range of supports to suit clients needs across multiple providers
• Coordinate client’s plan to enable greater independence across all domains of their life
• Work within funding levels associated with each client (continually track, monitor, and report funding budgets)
• Continually gather and document relevant information about clients from other services for the development of evidence-based reports and updates
• Liaise and work collaboratively with key stakeholders to establish a mutual goal of coordinating service delivery and developing effective linkages relevant to the achievement of a client’s NDX goals

Benefits & Culture

OnSide is focused on your well-being, professional and personal growth, whether you’ve worked in the disability sector for decades or you’re newer to the industry. OnSide offers a challenging and rewarding opportunity which will drive you to achieve your goals.

As a member of the OnSide team some of the benefits you will receive include:

• Stability and security of a permanent role along with the opportunity to be part of a team
• The ability to apply to work full time hours across 4 days per week, after your qualifying period
• Reimbursement for kms travelled for client contact
• Home office fit out - laptop, additional screen & mobile phone and headset provided
• Supportive and structured professional development process with career development opportunities
• A flexible working model that enables work/life balance
• Access to a comprehensive Employee Assistance Program.

OnSide is an equal opportunity employer and is committed to ensuring a safe environment. We encourage applications from people from diverse backgrounds including, but not limited to, those from the Aboriginal and Torres Strait Islander, culturally and linguistically diverse, the LGTBQIA+ community and people with a disability.