NDIS support Coordinator

Apex Care; City of Melbourne; Hybrid; AUD 65,000 - 80,000; Part time

Benefits offered by this job

3.5-day week

Hybrid work

Supportive leadership

Job summary

Apex Care is seeking an experienced Level 2 NDIS Support Coordinator to join our Melbourne-based team on a 3.5-day, hybrid schedule. You will manage an allocated caseload, help participants understand funding, and coordinate services to support independence and choice.

We value professional autonomy, flexible work arrangements, and a supportive leadership team dedicated to quality, person-centred service delivery.

Qualifications

• Experience delivering NDIS Level 2 Support Coordination.
• Ability to independently manage a participant caseload.
• Strong communication and stakeholder engagement skills.
• Familiarity with NDIS plans, funding and guidelines.
• Proficiency with Microsoft Office and client management systems.

Responsibilities

• Manage allocated Level 2 Support Coordination caseload and develop/ review supports.
• Assist participants to understand NDIS funding, access services and exercise choice.
• Coordinate service providers, allied health professionals and stakeholders.
• Monitor participant budgets, funding utilisation and service agreements.
• Identify emerging risks and safeguarding concerns; adjust plans as needed.
• Prepare NDIS progress reports and maintain accurate case notes.

Skills

NDIS Level 2

Caseload management

Stakeholder engagement

Microsoft Office

Education

Disability/Community Services qualification

Tools

Electronic client management system

Job description

Part-time | 3.5 days per week | Hybrid working

Looking for a better work-life balance?

Are you an experienced NDIS Support Coordinator looking for a role where your expertise is valued, your professional judgement is respected and you have the flexibility to enjoy life outside work?

Apex Care is seeking an experienced Level 2 Support Coordinator to join our Melbourne-based team, working 3.5 days per week.

We offer a supportive environment, a manageable participant caseload and the flexibility to deliver quality, person-centred Support Coordination without losing sight of your own work-life balance.

Why join Apex Care?

Genuine work-life balance: Enjoy a 3.5-day working week.

Flexible and hybrid working: A combination of working from home, office attendance and participant visits, based on participant and operational needs.

Manageable caseload: Realistic caseload expectations that support quality service delivery.

Professional autonomy: Take ownership of your caseload and organise your work with flexibility.

Supportive leadership: Work directly with approachable, experienced managers who value your contribution.

About the role

You will manage an allocated caseload of NDIS participants, supporting them to understand and implement their plans, connect with appropriate services and build their capacity to manage their supports.

Key responsibilities include:

Manage an allocated Level 2 Support Coordination caseload, developing and reviewing individual support plans.

Assist participants to understand NDIS funding, access services and exercise choice and control.

Coordinate service providers, allied health professionals and other stakeholders.

Monitor participant budgets, funding utilisation and service agreements.

Identify and respond to emerging risks, safeguarding concerns and changes in participant circumstances.

Prepare NDIS progress reports, plan reassessment documentation and maintain accurate case notes.

Build participant capacity and independence in navigating the NDIS.

About you

You are an organised, confident and solutions-focused professional who enjoys working independently while contributing to a supportive team.

Essential skills and experience

Demonstrated experience delivering NDIS Level 2 Support Coordination and independently managing a participant caseload.

Strong knowledge of NDIS plans, funding arrangements and operational guidelines.

Excellent communication, stakeholder engagement and problem-solving skills.

Sound understanding of participant rights, safeguarding, risk management and professional boundaries.

Strong organisational, report-writing and case management skills.

Confidence using Microsoft Office and electronic client management systems.

Current NDIS Worker Screening Check (or willingness to obtain), driver's licence and Australian working rights.

Relevant qualification in disability, community services, social work, allied health or a related discipline, or equivalent relevant experience.

Experience supporting participants with complex needs, psychosocial disability or Supported Independent Living arrangements.

Experience preparing NDIS plan reassessment reports and supporting participants through funding changes.

About Apex Care

Apex Care is a Melbourne-based disability services provider delivering person-centred Supported Independent Living, community participation and NDIS Support Coordination.

We value responsive service delivery, strong professional relationships and a collaborative approach that promotes participant independence, dignity, choice and control.