NDIS Service Manager – Sydney Region

All About Recovery; Penrith; On-site; AUD 110,000 - 170,000; Full time

Job summary

All About Recovery in Sydney is seeking a Service Manager to oversee safe, person-centred services across the Sydney region. You will lead operational delivery, staff management and safeguarding with a strong focus on compliance and quality.

The role requires extensive knowledge of NDIS standards, restrictive practices and incident management. You will coordinate between sites, manage rosters and budgets, and engage with participants, families and partner agencies.

Qualifications

• Minimum two years’ experience managing disability services.
• Strong knowledge of NDIS compliance, safeguarding and quality assurance.
• Experience with restrictive practices and NSW authorisation processes.
• Experience supervising staff across multiple sites.
• Ability to travel across Sydney and work across multiple sites.

Responsibilities

• Oversee daily service delivery across Sydney accommodation and community support.
• Ensure supports meet participant goals and funding agreements.
• Lead intake, transitions and hospital discharge planning.
• Maintain records and ensure audit readiness.
• Manage staff rostering, supervision and performance.
• Coordinate corrective actions from incidents and quality reviews.
• Engage with families, guardians and coordinators.

Skills

NDIS compliance

Staff leadership

Incident management

Safeguarding

Stakeholder engagement

Budgeting

Education

Disability / community services qualification

Tools

Vertex360

ShiftCare

NDIS Portal

MS Office

Job description

All About Recovery in Sydney is seeking a Service Manager to oversee safe, person-centred services across the Sydney region. You will lead operational delivery, staff management and safeguarding with a strong focus on compliance and quality.

The role requires extensive knowledge of NDIS standards, restrictive practices and incident management. You will coordinate between sites, manage rosters and budgets, and engage with participants, families and partner agencies.