NDIS Service Delivery Manager

Aastha Community Services; Perth; On-site; AUD 110,000 - 140,000; Full time

Job summary

Aastha Community Services (ACS) in Western Australia seeks a Service Manager for NDIS Disability Services to oversee day-to-day service delivery, supervise Service Coordinators and Community Service Coordinators, and ensure participant supports meet NDIS requirements.

You will own onboarding, service agreements, funding utilisation monitoring, and monthly participant file audits, working closely with the Director, Operations/Compliance/HR and external stakeholders to maintain high-quality

Qualifications

• Minimum 4 years’ experience in a senior service management role within the NDIS disability sector.
• Strong knowledge of NDIS Practice Standards and safeguarding.
• Ability to supervise coordinators across multiple participants or streams.
• Excellent documentation, file audits, rostering and service delivery governance.

Responsibilities

• Leading and overseeing service delivery across SIL, STA/MTA, respite and community supports.
• Supervising Service Coordinators and Community Service Coordinators.
• Managing participant onboarding, referral review, document collection oversight and readiness for service commencement.
• Overseeing service agreements, funding utilisation, service viability and exits.
• Completing or overseeing monthly participant file audits and addressing gaps.
• Monitoring support plans, participant risk assessments, risk management plans, incident follow-up and stakeholder communication.
• Escalating serious incidents and safeguarding concerns as required.
• Managing rosters, staffing concerns and continuity of supports.
• Mentoring staff and supporting induction and quality improvement.
• Ensuring audit readiness and continuous improvement with Operations, Compliance and HR.

Skills

People management

Stakeholder communication

Risk management

Incident management

Documentation & audits

Rostering management

NDIS standards

Staff mentorship

Job description

Aastha Community Services (ACS) in Western Australia seeks a Service Manager for NDIS Disability Services to oversee day-to-day service delivery, supervise Service Coordinators and Community Service Coordinators, and ensure participant supports meet NDIS requirements.

You will own onboarding, service agreements, funding utilisation monitoring, and monthly participant file audits, working closely with the Director, Operations/Compliance/HR and external stakeholders to maintain high-quality