NDIS Service Manager

Central Coast Compassionate Care; Central Coast Council; On-site; AUD 110,000 - 140,000; Full time

Job summary

Central Coast Compassionate Care is seeking an experienced Service Manager to lead our NDIS operations, ensuring safe, compliant and high‑quality service delivery for participants. You will work closely with management and frontline staff to drive positive outcomes and continuous improvement.

The role requires strong NDIS knowledge and demonstrated experience managing services within an NDIS provider, with oversight of rostering, workforce capacity, and participant intake.

Qualifications

• Essential requirements include: NDIS knowledge and service delivery experience.
• Experience leading and supervising staff within disability services.
• Strong understanding of NDIS Practice Standards and Code of Conduct.

Responsibilities

• Lead and support NDIS service delivery.
• Provide operational leadership and guidance to staff.
• Maintain compliance with NDIS Practice Standards and Code of Conduct.
• Support NDIS audit, registration and compliance readiness.
• Oversee incidents, complaints, risks and continuous improvement activities.
• Ensure participant files and documentation are current and audit-ready.
• Oversee participant intake, onboarding and service commencement.
• Manage rostering, workforce capacity and service continuity.
• Support recruitment, onboarding, supervision and performance management.
• Monitor staff training and workforce compliance.
• Manage service delivery issues and stakeholder concerns.
• Build relationships with Support Coordinators, Plan Managers and allied health professionals.
• Support referrals, participant intake and sustainable service growth.
• Monitor participant funding and ensure services remain within approved funding.

Skills

NDIS knowledge

Leadership

Staff supervision

Compliance

Stakeholder management

Risk management

Audit readiness

Education

Community Services qualification

Job description

Central Coast Compassionate Care is seeking an experienced Service Manager to provide leadership across our NDIS operations, service delivery, workforce and compliance functions.

We are a small, close-knit and cohesive service with a genuinely positive workplace culture, where staff work collaboratively and support one another. This role would suit someone who enjoys being part of a friendly, hands‑on team and working closely with management and frontline staff to achieve positive outcomes for participants.

This is a senior management position suited to someone with strong NDIS knowledge and demonstrated experience managing services within an NDIS provider. Working closely with the Director, the Service Manager will help ensure services are delivered safely, effectively and in line with participant needs, organisational requirements and the NDIS Practice Standards.

Demonstrated NDIS management experience is essential.

About the Role

The Service Manager will oversee the day-to-day operation of our NDIS services, including:

• Leading and supporting NDIS service delivery.
• Providing operational leadership and guidance to staff.
• Maintaining compliance with the NDIS Practice Standards, NDIS Code of Conduct and relevant requirements.
• Supporting NDIS audit, registration and compliance readiness.
• Overseeing incidents, complaints, risks and continuous improvement activities.
• Ensuring participant files and documentation remain current and audit‑ready.
• Overseeing participant intake, onboarding and service commencement.
• Providing oversight of rostering, workforce capacity and service continuity.
• Supporting recruitment, onboarding, supervision and performance management.
• Monitoring staff training and workforce compliance.
• Managing service delivery issues and stakeholder concerns.
• Building relationships with Support Coordinators, Plan Managers, allied health professionals and other stakeholders.
• Supporting referrals, participant intake and sustainable service growth.
• Monitoring participant funding and ensuring services remain within approved funding.
• Reporting to the Director and supporting continuous improvement across the organisation.

About You

You will be an experienced NDIS manager with strong leadership skills, sound judgement and the ability to manage competing operational priorities with a high level of autonomy.

Essential requirements include:

• Minimum 3 years’ management experience within an NDIS provider in service management, operations, compliance or a comparable leadership role.
• Strong understanding of the NDIS Practice Standards and NDIS Code of Conduct.
• Experience managing NDIS service delivery and participant supports.
• Experience leading staff within disability or community services.
• Knowledge of participant documentation, compliance, incidents, complaints, risk management and safeguarding.
• Knowledge of the SCHADS Award and workforce requirements.
• Strong communication, organisational and problem‑solving skills.
• Experience preparing an NDIS provider for registration or certification audits will be highly regarded.
• Qualifications in Community Services, Disability, Human Services, Business Management, Quality Management or a related field will also be highly regarded.

Mandatory Requirements

The successful applicant must hold or be willing to obtain:

• NDIS Worker Screening Check.
• National Police Check.
• Working with Children Check where required.

Why Join Central Coast Compassionate Care?

This is an opportunity to take on an important leadership role within a growing local disability service and work closely with the Director to influence service quality, workforce performance and participant outcomes.

The successful applicant will also receive a structured handover from the current manager, providing time to become familiar with participants, staff, systems, compliance requirements and current operational priorities.

Applications will be reviewed as they are received.