NDIS Operations & Compliance Leader (SIL)

Support Network; Liverpool City Council; Hybrid; AUD 100,000 - 120,000; Full time

Benefits offered by this job

4 days on-site / 1 day hybrid

Competitive salary + super

Job summary

Support Network is seeking an experienced Operations & Compliance Manager to oversee SIL services, lead quality and compliance, and drive continuous improvement across sites in Campbelltown and Penrith with occasional interstate travel.

This hands-on role requires 3+ years with an NDIS provider, strong regulatory knowledge, and experience with PRODA, incident management and NDIS audits. A driverrs license and willingness to travel are required.

Qualifications

• 3+ years' experience with an NDIS provider in operations, quality or compliance.
• Strong knowledge of NDIS Practice Standards, Code of Conduct and regulatory requirements.
• Hands-on experience with PRODA, incident management and NDIS audits.
• Experience with restrictive practices and mandatory reporting.
• Current NDIS Worker Screening Check or willingness to obtain.
• Current driver's licence and ability to travel interstate when required.

Responsibilities

• Oversee daily SIL operations, rosters, staffing and service delivery.
• Lead quality, compliance, risk and continuous improvement initiatives.
• Conduct site visits and address operational issues.
• Monitor WHS, safeguarding and incident reporting across locations.
• Prepare for NDIS audits and manage re-certification processes.
• Standardise documentation and staff training across services.

Skills

NDIS compliance knowledge

Leadership

Risk management

Communication

Problem solving

Education

Relevant tertiary qualification

Tools

PRODA

Job description

Support Network is seeking an experienced Operations & Compliance Manager to oversee SIL services, lead quality and compliance, and drive continuous improvement across sites in Campbelltown and Penrith with occasional interstate travel.

This hands-on role requires 3+ years with an NDIS provider, strong regulatory knowledge, and experience with PRODA, incident management and NDIS audits. A driverrs license and willingness to travel are required.