NDIS Program Coordinator

Mid Richmond Neighbourhood Centre; Evans Head; Presencial; AUD 80.000 - 110.000; Jornada completa

Descripción de la vacante

Mid Richmond Neighbourhood Centre in Evans Head is seeking an NDIS Program Coordinator to oversee referrals, intake, participant engagement and service growth. You will build relationships with participants, families and providers, ensuring person-centred and compliant service delivery across MRNC programs.

Reporting to the Services Manager/General Manager, you will apply NDIS standards, coordinate staff/volunteers and monitor outcomes, risks and feedback to support positive participant outcomes.

Formación

• Relevant tertiary qualification in social work or related field, or equivalent demonstrated experience.
• Minimum three years experience in the NDIS / disability sector with leadership, coordination or senior service delivery.
• Experience coordinating NDIS services, intake and assessments using person-centred and strengths-based practice.
• Knowledge of NDIS requirements, risk management and compliance.
• Strong participant relationship-management skills and ability to work with families and stakeholders.
• Current Working with Children Check and NDIS Worker Screening Check (or willingness to obtain).

Responsabilidades

• Coordinate day-to-day NDIS services, including enquiries, referrals, intake, assessments, onboarding, service agreements, support planning, commencement and reviews, in line with MRNC policies and delegated authority.
• Provide information, advocacy and plan implementation support to existing and potential participants within MRNC scope.
• Build relationships with participants, families, support coordinators, providers and community networks, and support participant engagement, workforce capability and service growth in line with MRNC strategy and capacity.
• Apply relevant NDIS legislation, practice standards, pricing arrangements and service guidelines, responding to participant needs.
• Coordinate staff and volunteers where relevant, including training, rostering oversight, supervision support and service quality monitoring.
• Monitor outcomes, feedback, incidents, complaints, risks and changing needs; expedite concerns and contribute to planning, quality improvement, service development, audit preparation, accurate records and reporting.
• Represent and promote MRNC through networks, meetings, marketing and community engagement, and collaborate with aged care and other programs on integrated, person-centred service delivery.
• Assist across MRNC programs and services as needed to support community care, within your skills, training and role scope.

Conocimientos

Leadership

Coordination

Relationship management

Communication

Educación

Tertiary qualification in social work or related field

Descripción del empleo

Mid Richmond Neighbourhood Centre - Evans Head NSW

Based in Evans Head, with travel within Richmond Valley

About Us
Mid Richmond Neighbourhood Centre (MRNC) is a community-focused organisation delivering a range of programs and services across the Richmond Valley. We are committed to strengthening individuals, families and communities through practical support, connection and opportunities to participate.

About the role

Help existing and potential participants understand and access MRNC services while supporting flexible, person-centred and compliant service delivery. As NDIS Program Coordinator, you will report to the Services Manager / General Manager and oversee referrals, intake, participant engagement, service implementation, monitoring and service growth. You will build strong stakeholder relationships and contribute to operational planning, quality improvement and positive participant outcomes.

Key responsibilities

Coordinate day-to-day NDIS services, including enquiries, referrals, intake, assessments, onboarding, service agreements, support planning, commencement and reviews, in line with MRNC policies and delegated authority.

Provide information, advocacy and plan implementation support to existing and potential participants within MRNC scope.

Build relationships with participants, families, support coordinators, providers and community networks, and support participant engagement, workforce capability and service growth in line with MRNC strategy and capacity.

Apply relevant NDIS legislation, practice standards, pricing arrangements and service guidelines, responding to participant needs.

Coordinate staff and volunteers where relevant, including training, rostering oversight, supervision support and service quality monitoring.

Monitor outcomes, feedback, incidents, complaints, risks and changing needs; expedite concerns and contribute to planning, quality improvement, service development, audit preparation, accurate records and reporting.

Represent and promote MRNC through networks, meetings, marketing and community engagement, and collaborate with aged care and other programs on integrated, person-centred service delivery.

Assist across MRNC programs and services as needed to support community care, within your skills, training and role scope.

Uphold safeguarding, child safety, confidentiality, privacy and workplace health and safety, contributing to a safe, inclusive team culture.

About you

Relevant tertiary qualification in social work, social welfare, human services, disability, community services or a related field; or equivalent demonstrated experience.

Minimum three years experience in the NDIS / disability sector or equivalent demonstrated experience, with experience in leadership, coordination or senior service delivery.

Experience coordinating NDIS services, intake and assessments using person-centred and strengths-based practice, with knowledge of NDIS requirements, risk management and compliance.

Commitment to dignity, choice, informed consent and participant rights, with strong participant relationship-management skills.

Experience coordinating staff and volunteers, including training, rostering and ongoing support where relevant.

Strong communication and relationship-building skills with participants, families, colleagues, stakeholders and services, including public representation.

Ability to prioritise, identify risks, solve problems and exercise sound judgement within role delegation, working collaboratively and autonomously.

Current Working with Children Check and NDIS Worker Screening Check in line with MRNC requirements, or willingness to obtain; current driver licence and ability to travel across MRNC sites and community locations as required.

Applications close Sunday 29th November 2026.