NDIS Operations & Admin Coordinator

Hikma House; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Hikma House in Brunswick, a disability services provider, is seeking an Operations and Administration Officer to support day-to-day operations, maintain records, and ensure services meet NDIS and organisational requirements. You will be the go-to contact for staff, participants and external stakeholders, coordinating administration, documentation, scheduling and compliance.

The role is varied, fast-paced and team-focused.

Qualifications

• Previous experience in an office or administration role.
• Strong attention to detail and accurate record-keeping.
• Quick learner with the ability to understand new systems.
• Strong organisational and time-management skills.
• Clear written and verbal communication.
• Ability to manage competing priorities in a fast-paced environment.
• Proactive, reliable and team-focused.
• Ability to handle confidential information appropriately.
• Proficiency in Microsoft Word, Excel and Outlook.
• Experience using ShiftCare, ELMO or similar systems.
• Knowledge of NDIS processes and compliance requirements.
• Experience working within disability or community services (highly regarded).

Responsibilities

• Support administration, documentation, scheduling and compliance.
• Be a key contact for staff, participants and external stakeholders.
• Contribute to office operations and service delivery.
• Assist in records management and governance activities.
• Respond to inquiries and coordinate tasks in a fast-paced environment.

Skills

Attention to detail

Organisational skills

Time management

Written and verbal communication

Proactive

Team player

Confidential information handling

Quick learner

Stakeholder communication

NDIS knowledge

Tools

Microsoft Word

Microsoft Excel

Outlook

ShiftCare

ELMO

Job description

Hikma House in Brunswick, a disability services provider, is seeking an Operations and Administration Officer to support day-to-day operations, maintain records, and ensure services meet NDIS and organisational requirements. You will be the go-to contact for staff, participants and external stakeholders, coordinating administration, documentation, scheduling and compliance.

The role is varied, fast-paced and team-focused.