NDIS Customer Care Specialist - Hybrid (Remote 3 days)

Maxxia Pty Ltd; Sydney; Hybrid; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Novated leasing

12 weeks paid parental leave

Comprehensive learning and development

Sonder digital wellbeing platform

Income protection insurance

Exempt Employee Share Plan

Volunteer leave & Career break

Rewards program

Job summary

Plan and Support Services is seeking a Customer Care (Contact Centre) team member to support NDIS participants and providers across Australia. You will handle inquiries by phone, email and live chat, guiding customers through plans, processes, and services with empathy and clarity.

The role offers hybrid work with 2 days in office and 3 days from home, a 4-week training program, and opportunities to grow within the disability services sector. We value diverse backgrounds and strong communication.

Qualifications

• 12+ months experience in a call/contact centre for customer care.
• Experience supporting customers, participants, providers or stakeholders in a service-focused environment.
• NDIS knowledge is a bonus but training provided.

Responsibilities

• Speak with NDIS participants, nominees and service providers across Australia to help them navigate questions and processes.
• Respond to enquiries via phone, email and live chat, aiming to resolve on first contact.
• Handle high volume enquiries in a fast-paced environment with focus on customer experience.
• Listen to understand customer needs and provide appropriate support in challenging situations.
• Explain NDIS processes, funding and services clearly to diverse audiences.
• Make outbound calls to provide information and improve customer experience.
• Keep accurate records across multiple systems and work with internal/external teams.

Skills

Customer service

NDIS knowledge

Strong communication

Collaborative

Ownership of inquiries

Job description

Plan and Support Services is seeking a Customer Care (Contact Centre) team member to support NDIS participants and providers across Australia. You will handle inquiries by phone, email and live chat, guiding customers through plans, processes, and services with empathy and clarity.

The role offers hybrid work with 2 days in office and 3 days from home, a 4-week training program, and opportunities to grow within the disability services sector. We value diverse backgrounds and strong communication.